Job Description

Designation

ASSOCIATE CONSULTANT

No. of Positions

1

Experience

4.5-8 Years

Skill (Primary)

Domain Competencies-Bus. Process-Automative-Sales & Marketing

Qualification

B-Tech

(Posting).

Managing the company s digital presence on websites, blogs and social channels.
Creating new business proposals.
Developing marketing agendas.
Putting together promotional materials, programs, and events.
Being the key contact for consumer feedback.
Researching and analysing competitors.
Providing administrative support to the Marketing team.
Assisting with event planning logistics.
Executing marketing campaigns across numerous channels.
Editing documents for spelling, grammar and layout mistakes.
Implementing marketing and advertising campaigns.
Managing the timelines and deliverables for new product development.
Planning and executing new marketing initiatives.
Communicating with target audiences.
Sourcing new sponsorship opportunities.
Managing customer relationships.
Writing up marketing reports that include your conclusions.
Tracking sales data.
Monitoring competitor activity.
Responding quickly to requests for information and data. (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.

HCLTech