Job Description

Designation

ASSOCIATE CONSULTANT

No. of Positions

1

Experience

4.5-8 Years

Skill (Primary)

EIS-Network Data-Network Data

Qualification

B Tech

(Posting).

WIRELESS LAN (CISCO)"Primary Skills : - 6 to 10 years of relevant hands-on technical expertise in installation, configuration, maintenance of network devices in enterprise infrastructure environments-WAN - Cisco Routing, MPLS, Internet VPN technologies, ISR, ASR 9k platforms, -LAN - Cisco Switching Campus Catalyst Switches, Datacenter Nexus 5k, 7k platforms etc-WLAN - Cisco WLCs, Aironet APs,- Cisco Certifications are preferred CCNP , CCIE ( Routing/Switching/ Datacenter)-Proven relevant experience working in projects, able to deliver services in strict time schedules-Able to comprehend business needs into IT deliverables " (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

HCLTech