Job Description

Our Opening and Your Responsibilities

• Managing the Dispute Mailbox and handling invoice credit and rebill tickets in an efficient manner.
• Handling credit part for service invoices and creating replacement documents for rebill in
• CRM
• Providing dispute resolution by scrutinizing and verifying disputed invoices by customer / internal team through calls/emails.
• Hands-on experience required for handling different mailboxes pertaining to Dispute and customer communication.
• Understanding customer and internal team requirements to support and clarify or resolve their queries.
• Maintaining regular communication with Business Unit personnel to ensure immediate issue resolution.
• Meeting productivity and quality benchmarks as defined periodically.
• Initiating, suggesting, and demonstrating process improvements.
• Ensuring deliverables meet the agreed Service Level Agreements.

What You Need to Succeed
Technical Skills

• 2-4 years' experience into international customer service preferably into AR Collections / Dispute.
• SAP knowledge will be preferred.
• Email/Telephonic skills should be excellent

Soft Skills

• Fluency in English (written and spoken)
• Good communication skills (verbal, written, presentation)
• Strong process knowledge with focus on constantly improving productivity and processes.

Our Offer to You

• "One Team" that thrives on collaboration and innovation
• Opportunities to work with Global teams
• An open, fair and inclusive environment
• Multitude of learning and growth opportunities
• Medical insurance for you & your family, with access to Telemedicine application
• A brand name that is identified worldwide with precision, quality, and innovation.

About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us .
For those who prioritize precision, Mettler Toledo is precisely where you belong.
Job Reference #
19534
Preferred Location
Maharashtra
Mumbai
Job Type
Full-time
Legal Entity
Mettler-Toledo India Private Limited
Unit-502 A, Near Sharma Cottage, Supreme Business IT Park,Hiranandani Gardens Mumbai, Maharashtra India - 400076
+91 22 4291 2333