Job Description

As a world-leading multi-cloud services company and go-to strategic partner for Amazon Web Services, Google Cloud and Microsoft Azure, we\xe2\x80\x99re on a mission to elevate technology and people so they can reach new heights. Empowerment for growth, learning, and success is what we do for our customers and colleagues alike.

As a Cloudreacher you\xe2\x80\x99ll belong to a diverse and dynamic growing global community, playing an integral role in crafting an industry at the forefront of technological transformation - All whilst having plentiful opportunities to progress in your career.

We passionately believe that innovation is something that\xe2\x80\x99s embodied. Our culture is key to who we are and what we can deliver. When we look ahead, we see a bright future filled with potential!

What will your role be?
The Associate Cloud Operations Engineer\'s primary role is to delight our customers by helping resolve issues in a timely manner and always engaging in a cloudy way. Their primary role is to maintain customer cloud service and infrastructure, and ensure that all requests for support are dealt with according to agreed procedures within the respective SLAs.

Key Responsibilities

• The Associate Cloud Operations Engineer focuses on operating and maintaining the cloud environments of customers as per the environment design and contractual agreements.
• The main goals are to deliver agile and secure managed services on cloud platforms, to continuously increase the level of automation and security, to ensure high availability of the service, and to achieve a high level of customer satisfaction.
• Supports 24x7 operations of production Cloud environments
• Includes monitoring, incident response, answering service requests, and execution of changes
• Take ownership of incoming actions and issues and drive them to resolution
• Work within a multi-skilled Cloud Operations team
• Consulting with other team members to extend your reach to get to success
• Proactively and continuously improve the service through:
• Driving further automation by scripting repeatable tasks
• Improving monitoring metrics to detect incidents before they occur
• Fixing incident root causes by contributing code fixes or design changes back to the service specifications
• Execute service requests logged by customers within the scope of services
• Leverage automation tools and Infrastructure as Code tools to maintain the environment and execute changes while adhering to the change management process
• Understand and contribute to processes and tools used by the team
• Identify areas of operations with quality deficits or automation opportunities and work to improve

What are we looking for?
- Cloud - Understands the basic structure of cloud platforms and how customer systems fit into them.
- Systems Engineering Track - Machine fundamentals, operating systems, networking, distributed systems, scripting
- Software Engineering Track - Algorithms & data structures, languages, coding, runtimes, software system design, APIs- The Associate Cloud Operations Engineer is a multi-skilled professional, who can work within a small team responsible for delivering reactive and proactive operational support end-to-end in managed cloud environments.

• The Associate Cloud Operations Engineer is motivated to take strong ownership of actions, to find innovative ways to improve the agility and efficiency of the service and to continuously gain more skills.

Experience Required
Bachelor\'s degree in a technology discipline with 1-3 years of experience

What We Offer:

Becoming a Cloudreacher gives you much more than a job title. We reward your skills and expertise by delivering value back, through the Cloudy Deal:

• 
  Giving you flexibility: We\xe2\x80\x99re open to you working how you want, where you want. You\xe2\x80\x99ll feel immediately plugged in with a Macbook for the office and beyond, and BYOD allowance to help you stay connected.
• 
  Career Development: You\'ll find constant opportunities to tackle new roles and grow with Cloudreach, as well as training, mentoring, and continuous feedback to boost your expertise and give you career-enhancing skills. Expand your mind through our excellent learning platforms (A Cloud Guru, Udemy, Atos University) as well as access to our Cloud-partner trainings, to become a fully-fledged Cloudreacher before you know it.
• 
  High Impact: We want you to make a personal impact: delivering results that help grow the business and make a difference to our customers, your colleagues, and your community. Job happiness at its best.
• 
  Culture & Engagement: We have a dynamic and inclusive working environment built for collaboration, flexibility, openness \xe2\x80\x93 and fun, with managers and team members who listen, engage, and empower your actions. We focus on being \xe2\x80\x98culture add not culture fit\xe2\x80\x99 where everyone can bring their whole authentic selves to work
• 
  Recharging your batteries: When you need time to recharge, our uncapped holiday allowance will do the trick. We also help take care of your mind and body through our health and wellness programmes, and sustain you throughout the day from our well-stocked office kitchens.
• 
  Connecting you: Whether it\xe2\x80\x99s in our Pets slack channels, on Team socials or as part of a wider Hub event we bring everyone together to bond. Wherever, whenever and however - People are at the heart of everything we do.

We strive to remove barriers, eliminate discrimination, and ensure equal opportunity through our transparent recruitment process. We are open to all groups of people without regard to age, disability, marital status, gender identity, race, colour, sexual orientation, religion, military status, veteran status, or any other legally protected characteristic.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. If you would like to request accommodation, or have any questions, please contact
talent-acquisition@cloudreach.com

• Your dedicated TA Partner will be happy to assist you.