Job Description

Be ing an active part of the c loud services team Installing and managing central computing systems and servers and their associated operating systems Monitoring operations of central computing resources for performance optimization Making recommendations for upgrading hardware and software resources Providing consulting to applications and database personnel relative to hardware and operating system environments Providing documentation to guide operations personnel in the day-to-day functions associated with hardware and operating systems environments Collaborat ing with the clients and/or other members of the team Required skills/qualifications: 0-1 years of relevant experience in Systems Management/Application Support/Infrastructure Monitoring and Management/CRM product support Good Windows troubleshooting skills Basic knowledge o f Cloud (Azure/AWS) Familiar with installation/administration of IIS 6.0/7.0 Familiar with DNS concepts Familiar with networking - TCP/IP Preferred Skills / Qualifications: Team p layer with attitude to learn Optimistic High i ntegrity and accountability Strong oral and w ritten communication skills Prior experience in a customer service environment Ability to handle critical issues in a large-scale enterprise environment and determine the best course of action for escalations Organized to plan work and follow a plan accurately Ability to gain expertise in diverse technology areas

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