Job Description

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you\'ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you\'ll be part of a global workforce that embraces the differences among us. And here, we\'ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can\'t wait to hear about YOU. About Us Iron Mountain Incorporated (NYSE: IRM) provides information management services that help organizations lower the costs, risks and inefficiencies of managing their physical and digital data. The company\'s solutions enable customers to protect and better use their information-regardless of its format, location or lifecycle stage-so they can optimize their business and ensure proper recovery, compliance and discovery. Founded in 1951, Iron Mountain manages billions of information assets, including business records, electronic files, medical data, emails and more for organizations around the world. Visit www.ironmountain.com for more information. Job Summary Process begins when the Contractual documents (Contract Copies, Pricing Documents) for Commercial customers are being submitted by sales through Salesforce. The Account Setup team then reviews the contractual documents for further processing. If everything looks good for processing than the customer account gets setup in the ERP system along with the pricing details of their services. The setup process gets completed once the documents are being uploaded into DRCi.. The position is challenging - it requires multitasking abilities, being flexible to change, solid contract management skills, Sound reading comprehension of emails, strong system skills, reliability, excellent keyboarding skills and interpersonal ability with good oral and written communication. Key Areas of Responsibility Examine all relevant information inquiry received through sales force from internal stakeholders and determine if all the required documents have been submitted to create the new customer account Communicate effectively with company employees regarding proper required information and instructing them on proper procedures required for setting up the account. Provide excellent support to the inside and outside sales team & Have regular follow up\'s on the pending cases for faster turn around Skills Required Provide excellent Customer Service to internal and external customers Sound reading comprehension Excellent verbal (oral) and written communication Flexible- adapts well to change. Ability to handle various tasks in a fast-paced, ever changing environment Strong analytical and organizational skills with attention to detail Excellent problem resolution skills Highly motivated and Customer focused (internal and external) High energy level with outstanding work ethic Qualification Required Any graduate who has minimum of 2 years and maximum upto 6-7 years of relevant O2C experience in BPO sector supporting any region . Category: Customer Support Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts. Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working. Our Cores Values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [HIDDEN TEXT]. See the Supplement to learn more about Equal Employment Opportunity. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE Requisition: J0061453

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