Job Description

A. Manages a deduction portfolio within a group of assigned accounts to identify, investigate, and analyze all deductions to determine their validity and issue credits for valid approved deductions.
B. Analyzes root cause of the deductions to determine if the deductions are legitimate or should be presented again for collection.
C. Ensures that deduction issues are communicated to the appropriate level of the organization, i.e. with pricing, sales, or manufacturing facilities.
D. Understands logistics to be able to determine the appropriateness of freight charged to customers, and deal with lost shipment issues.
E. Ensures appropriate approvals and documentation is received in order to resolve outstanding deductions. Approvals will need to fall within established limits of authority matrix.
F. Takes a proactive approach to identify what causes deductions and identify measures and processes that will help eliminate future deductions.
G. Provides customer service and develop relationships with internal/external customers and suppliers.
H. Participates, conceptualizes and/or leads projects identified to eliminate deduction root causes
I. Provides monthly or as required reporting on deduction portfolio as required by management team.
J. Markets, trains, counsels, advises, and communicates credit department policies and procedures to company personnel
K. Abides by Robinson-Pattman Act, Fair Debt Collection Practices Act, Cannons of Business Credit Ethics, and Eaton Ethics Policy at all times.

Qualifications

Bachelors/Masters Preferred

5-6 years

SAP, Oracle, GetPaid, MS-O365, EDI

Professional Email Writing Skills, Professional Business Telephone Conversations