Job Description

About HST Global

HST Global in Bangalore is a division of the Hy-Vee IT team named as the Helpful Smiles Technology Center based in the West Des Moines, Iowa, US. Hy-Vee IT (HST) supports Hy-Vees business growth and modernization needs by accelerating the adoption of technology across enterprise operations. Hy-Vee offers employees a unique opportunity to transform technology at Hy-Vee, understand different markets and cultural dynamics, as well as the opportunity to work locally and remotely on IT challenges. Hy-Vee IT is looking to expand its capabilities in software development and delivery with roles such as agile, fullstack, and data analysts based out of the HST Global. HST Global will serve the entire IT organization across roles and functions.



NOC Technician
Were looking for geniuses. Dreamers. Inventors. Innovators. People with the will to get stuff
done. Doers wholl rip an idea out of thin air. Make it a reality. Own it. And amaze their peers. Sound like you? Welcome home.

We have openings in the Information Technology Department for a NOC Technician. Responsibles would include
monitoring all hardware, software, network and operational processes within Hy-Vees Hy-Vee Retail Stores, Offices,
Warehouses and Subsidiaries. Some of the major solutions for this monitoring include: Servers, Virtual Machines, Switches,
Firewalls, Access Points, Databases, and Support escalations.
This NOC Technician role will provide a high level of customer service by proactively monitoring and responding to variables
that impact our operational systems and infrastructure. The ideal candidate will excel at obtaining results in a fast paced
environment, have excellent troubleshooting skills, and can connect technology to real-world business challenges.
1. Monitor all hardware, software, network and operational functions including but not limited to: workstations,
servers, mainframe, routers, phone systems, wireless and networking.
2. Proactive and timely response to system alarms/alerts
3. Record and update tickets with a level of detail while escalating to additional Network/System teams where
appropriate.
4. Following protocols to collaborate with co-workers, identify problems and suggests solutions.
5. Complete daily tasks as well as ad-hoc projects/tasks as they arise.
6. Work with 3rd party vendor support on Hy-Vees behalf.
7. Provide and update Knowledge Base and website material.
8. Ensure SLAs are being reached and reported on.
9. Works directly with Network and Systems administratiors on escalations.

HST Global