Job Description

Who are we?

Teva is a global pharmaceutical leader and the world\'s largest generic medicines producer, committed to improving health and increasing access to quality health solutions worldwide. Our employees are at the core of our success, with colleagues in over 80 countries delivering the world\'s largest medicine cabinet to 200 million people every day. We offer a uniquely diverse portfolio of products and solutions for patients and we\'ve built a promising pipeline centered around our core therapeutic areas. We are continually developing patient-centric solutions and significantly growing both our generic and specialty medicines business through investment in research and development, marketing, business development and innovation. This is how we improve health and enable people to live better, healthier lives. Join us on our journey of growth!



Primary purpose and function of this position

IT Services and Support is looking for an experienced IT Onsite Support manager to oversee and manage Teva\'s onsite support engineers\' teams based in each Teva site in India.The successful candidate will be expected to have experience in troubleshooting of complex hardware, software, and audio-visual solutions and best in class interpersonal relationships.

• Manage a large team of technical engineers across India
• Maintain good and professional relationships with our stakeholders and employees
• Work closely with the remote service desk manager and other peers to make sure services are provided in high quality and timely manner
• 5+ years in managing Services desk operations in a global landscape
• Strong Vendor Management skills to influence desired outcomes
• Excellent analytical and troubleshooting skills
• Strong time management and organizational skills, detail-oriented and takes initiative to tackle challenges
• Demonstrated proficiency in communicating complex technical ideas in plain language to users both verbal and written
• Experience with ServiceNow or similar Incident Management Tool
• Experience with working in a pharma/Biotech/GxP environment is preferred but not mandatory

Qualifications

Bachelor\'s in computer science, Engineering, or related discipline with an IT focus is preferred

Skills and Capabilities

• Service Desk Operations
• Multi-cultural team management
• Manage without authority
• Vendor management
• Project management
• Work in a changing and dynamic environment
• Stakeholder management for IT management

Function

Information Technology

Sub Function

IT Operations

Reports To

Already Working @TEVA?

If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply:

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Teva\'s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva\'s global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws.

Teva Pharmaceuticals