Job Description

About BNP Paribas Group: BNPParibas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNPParibas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region. About BNP Paribas India Solutions: Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions. About Business line/Function : Global Markets Operations team ensures that Security transactions (Bonds, Equities, Complex Securities, ETF, SLAB, Repo..) and positions registered in the books under CIB ITO\'s mandate, match the commitment actually taken with counterparties within a secure setup, in accordance with Group and Regulatory Policies and/or contractual agreements. BNP Paribas Securities Corp. is a prime broker that provides a wide range of services to hedge funds including secured financing, securities settlement, custody, capital introduction, securities lending and custom information technology. Cash PB Client Services team act as SPOC for the clients and bank\'s internal teams to resolve issues pertaining to the transactions (Bonds, Equities, Complex Securities, ETF, SLAB, Repo..) and positions registered in the books under CIB ITO\'s mandate, within a secure setup, in accordance with Group and Regulatory Policies and/or contractual agreements. Job Title: AM/Manager Cross-Product Client Services Date: 31st May 23 Department: ITO Location: ISPL (APAC REGION) Mumbai Business Line / Function: COCE Processing & Support - Securities & Prime Operations APAC Reports to: (Direct) Calida Mendonca Grade: (if applicable) Assistant Manager - Cash PB Client service (Functional) Number of Direct Reports: NA Directorship / Registration: NA Position Purpose BNP Paribas Prime Brokerage (PB) offers an impressive breadth and depth of services, providing clients with a fully integrated front-to-back solution and a global approach for financing, execution and servicing. Prime Services combines the historical strength in traditional Prime Brokerage services - top rated in Securities Lending, Client Service, Capital Introduction and more - with the innovative DNA of the GECD franchise. This combination allows the anticipation of client needs and development of solutions to the problems they face. Within this business, the Cross-Product Client Service team is part of Global Market Operations and is dedicated to provide a premium service to PB clients and Front Office acting as the single point of contact regarding post-trade management and daily operational activity across all asset classes. By leveraging the synergy from client services and trade support functions, the team is also coordinating production & issues solving with all internal Operations departments aiming to be more client-focus and to improve turnaround time, services quality and client relationship management. Teams based in ISPL APAC provides seamless solutions in multiple asset classes, ensuring Prime Service clients benefit from local support and expertise as well as proactive management of their issues/queries. Responsibilities Direct Responsibilities Product Scopes : all PB products mainly on Listed Products (cash & derivatives), CBs, OTC products (such as vanilla options, forwards, exotic), CFDs, Equity Swaps, Dividend Swaps, FX products, Rates Products, P-notes, Commodities, CDS, Fixed Income Products, FX etc P rimary responsibilities: Work closely with our business partners (Sales, Trading, Business Managers, Relationship Managers) on various client related topics Act as coordinator internally to ensure we provide a solution to clients with a competitive timeline Ensure timely and appropriate level of escalation pertaining to client-impacted issues . Handle post trade allocation and trade exceptions for Synthetic Prime Brokerage clients Follow SLA turnaround time on client issues, and solutions Review CSG and client MI to drive improvement leveraging technology or process enhancement. Involved in projects/initiatives globally and locally, on continuous improvement / enhancement to clients, achieve efficiency/cost reduction, mitigate operational risk, streamline existing process, conduct UAT testing Contributing Responsibilities Bring solutions to new business initiatives for development Propose process improvements to improve client journey Contribution to perform supervision on the outsourced services (if any). Bring Direct contribution to BNPP operational permanent control framework Minimize operational failure, including but not exclusively the risk of fraud by helping to devise and by implementing sufficient regular controls Comply with internal and external regulatory and compliance requirements Comply with the BNPP standards of Code of Conduct Comply with the BNPP IT Security policies Anti-Money Laundering / Financial Sanctions \'AML/FS\') related duties: Operations are an integral part of the control framework including for AML/FS topics. In that respect, in performing your role you are expected to ensure adherence to AML/FS related Group Policies and execution of associated operational controls, and to promptly escalate any resulting hit for analysis and decision. Skills and competencies: Ability to analyse, organize and report efficiently. Flexibility on working methods and changing international environment. Rigorous and reactive in order to face pressure and reach excellence anytime Diligently follow the set procedures and Compliance policies Knowledge of financial markets and products, and easiness/expertise in dealing with Excel. Experience Required Minimum of 5years\' experience Skills Referential Behavioural Skills : (Please select up to 4 skills) - Ability to deliver / Results driven Ability to collaborate / Teamwork Critical thinking Ability to share / pass on knowledge Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Analytical Ability Ability to develop others & improve their skills Ability to develop and adapt a process Choose an item. Education Level: Bachelor Degree or equivalent Experience Level : At least 5years Other/Specific Qualifications (if required)

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