Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it. Now, we&rsquore calling all you rule-breakers and risk-takers who see the world diffe

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it. Now, we&rsquore calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Transformation happens here. Come, be a part of our exciting journey! Are you the one we are looking for Inviting applications for the role of Assistant Vice President - Order to Cash In this role, you are expected to establish a deep relationship with key client stakeholders and understand and address customer pain points and vision. Responsibilities Understand different processes of the customer across markets and geographies - identify opportunities to drive synergies and cost out from consolidation, standardization, continuous improvement, transformation, and benchmarking across all centers. Own the road map. Own the standard process design and control environment, push back on unwarranted deviations from the standard Drive a culture of continuous risk assessment, mitigation, and appropriate customer communication Review the E2E Metrics and identify risks and opportunities Partner with customer and transformation leader in defining and driving the OTC transformation agenda Bring in the latest best practices from different accounts to DAN Mentor operations team in implementing process improvements Provide direction and coaching to the operations team to align to customer goals and deliver on commitments consistently Proactively share success stories with the client organization and G Qualifications we seek in you! Minimum qualifications Graduate/Postgraduate in Commerce or MBA with experience in the F&A domain Prior experience in the BPO Industry with driving transformation/projects experience In-depth end to end process knowledge ( Credit, Billing, Cash Applications, Collections, and Disputes Management Proven ability to identify opportunities and drive standardization, Continuous improvement, and productivity Excellent Communication, Presentation, and Influencing Skills Creative thinking/innovative mind-set/solution orientation Ability to foresee risks, be proactive and predictive while developing risk mitigation plans Ability to build impactful customer relationship and drive collaborative behavior and work across levels within G and Customer Org Aware of the latest trends and technology developments in the OTC domain Preferred qualifications Graduate/Post Graduate in Commerce or MBA Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on , , , and .