Job Description

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world\xe2\x80\x99s biggest brands\xe2\x80\x94and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We\xe2\x80\x99re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we\xe2\x80\x99re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Assistant Vice President, Insurance Claims

Looking for someone with extensive domain expertise in P&C Insurance - Claims and a proven track record of managing Service Delivery for large operations.

Responsibilities

Should be able to manage large P&C Claims operations

Would be accountable for managing clients and internal stakeholders and partnering with them to successfully manage the operational delivery

Drive in achieving & exceeding all Internal and Customer key metrics

Plan and lead the execution of employee engagement, rewards, and recognition to help drive performance and mitigate attrition.

Develop staff by assessing Leadership competencies and promote training and career planning, coach employees for career development. Provides inputs into hiring decisions.

Monitor performance of the cluster according to established standards. Provides performance feedback on Supervisors. Prepares fair, accurate and thorough performance reviews. Accountable for meeting business goals. Coordinates with other units to ensure an alignment of processes to minimize revenue loss.

Monitor and ensure compliance with department, business unit, and regulatory agency standards and practices

Drive a culture of continuous risk assessment, mitigation, and appropriate customer communication

Review the E2E Metrics and identify risks, opportunities, Own the standard process design and control environment

Drive transformation projects from operations, digital asset implementation, standard methodologies\' framework, case studies, benchmarking for making processes more efficient and effective

Build impactful customer relationships; improve Net Promoter Score. maintain an existing book of business, and drive revenue growth

Qualifications we seek in you!

Minimum Qualifications

Non-Technical Graduate.

Relevant years of relevant Industry experience primarily managing Insurance Claims operations.

Prior experience in managing Claims + Underwriting functions & knowledge of Canadian Insurance will be an added advantage.

The Individual should have exposure/experience to systematically evaluate business opportunities and an ambitious attitude to build on existing capabilities.

Preferred Skills

In-depth E2E understanding of P&C Claims

Excellent operating skills - People management, Client management and managing other operational frameworks

Exceptional verbal and written communication and presentation skills. Should be able to prepare and present independently & confidently to senior leadership within GENPACT and Client organization

Proven track record of leveraging lean Six Sigma framework to drive continuous performance improvement

Sound knowledge of various digital technologies in the market

Strong cross functional collaboration skills

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on , , , and .

Genpact