Job Description

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Your background

10 years Client Service experience (preferably within an International / Domestic payment banking environment

Project management - industry certifications preferred

Knowledge of international file formats for both payments and reporting like (EDIFACT/XML, MT940, BAI2 ) is preferred Good interpersonal and problem-solving skills; Strong persuasion/ client management skills.

Good verbal and written communication skills are essential for this role.

Ability to thrive on challenges, work in high pressured environment and meet tight deadlines.

Good project management skills with an Operational Excellence mindset

Takes personal ownership and accountability of the work assigned.

Ability to build strong client relationships along with a proactive approach.

What you can expect

What would you like the power to do? At Bank of America, we ask this question every day of all those we serve. It is at the core of how we live our values, deliver our purpose, and achieve responsible growth.

This is an opportunity to join a fast-paced team with a huge focus on world class client experience. You can look forward to implement a sustainable Channels solution as well as service capabilities. You will be responsible to drive discussions with business partners (Technology, Product and Regional Channels team) with a client centric mindset to ensure a seemless migration of core banking system, client migration to the new Payment flow and ensure end to end testing of F&S applications and processes. We're delivering an industry-leading employee and client experience by investing in operational excellence driven tech that simplifies your workflows, offering exceptional learning experiences, implementing local and global ESAT initiatives, etc

So, What would you like the power to do?

What you will do

Work with India and Regional Team, Business Partners to manage the migration of core banking system with an Operational Excellence mindset:

Co-ordinate with internal business partners (e.g. Sales & Relationship Mangers, Product Managers, Technology partners, Compliance and Operations) on project requirements to ensure successful delivery of all the required products, services and system solutions

Manage the day to day requests (impacting F&S procedures) from the Project team.

Assess the client impact due to the migration of core banking system, channels and payment flow

Validation the flow of information to and fro from Client channels

Review the impact on Client reporting,MIS,alerts,notifications etc. and liaise with relevant stakeholders and team for the changes & client communications

Demonstrate attention to detail, team player, take end-to-end ownership and drive for results to grow the business, sustain intensity and optimism while focusing on the client & regulations

Maintain up-to-date working knowledge of the bank's client access products/services, payment and trade capabilities, internal operations and local regulatory requirements

Work with clients incase needed to explain them the changes they would need to make in the current file formats they are using for both payments and reporting perspective.

About Bank of America

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the world

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region's leading financial services companies.