Assistant Manager Service Management
Year Mumbai, Maharashtra, India
Job Description
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votre r\xc3\xb4le
To ensure smooth running of day to day operations To act as 2nd Level of escalation Ongoing team management to ensure compliance to management targets and customer satisfaction Ownership for team\xe2\x80\x99s performance management To act as the project manager for all internal projects Accountable for seamless transition of responsibilities from stakeholders to team. To ensure Customer Satisfaction through regular reviews, defined ownership and continuous service improvement. To audit reports prepared by CSA Ensuring the Check-list compliance by the team members To play an instrumental role in process reengineering Responsible for all-round people development through training need identification and related corrective action plansvotre profil
Ability to work under pressure and to deal with multiple tasks Excellent customer service skills Good IT/communications background and problem solving skills Good interpersonal, team-build and leadership skills Exemplary time management, organizational and communication skills Good commercial awareness Presentation skills Professional image - Proactive, self motivated and determined attitude (Tenacity) Good relational skills Good in planning and implementation Able to take initiatives and be self motivated. Must be a team playerle plus de l\'offre
- Engineering Degree / Diploma Holders with good Telecom / Data / IP Network knowledge.
- Excellent verbal & written communication skills in English language
- Good knowledge of MS-Office.
- ITIL / CCNA
- + 6 Years of experience in Telecom or ITES
- exposure to Service Management practices / Service Operations practices.
- At least 2 year of team management experience
contrat
CDI
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Job Detail
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Job IdJD3289438
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear