Job Description

TK Elevator India Pvt Ltd -- Pune, Maharashtra, India
What we expect
Responsible for overseeing daily operations, ensuring customer inquiries and issues are resolved efficiently, and driving continuous improvement in service delivery
Work with team of technical support representatives, providing guidance, support, and feedback to ensure optimal performance.
Handle customer inquiries and issues through calls and emails, utilizing your expertise and provide timely and accurate resolutions.
Develop a deep understanding of our company s products, services, and systems to effectively address customer concerns and provide appropriate solutions.
Collaborate with cross-functional teams, including Design and Purchase, Logistic, to identify and resolve complex technical issues.
Continuously improve customer support processes and procedures to enhance efficiency and customer satisfaction.
Stay up-to-date with industry trends and advancements, keeping abreast of new technologies and best practices in technical support.
Train and onboard new technical support team members, ensuring they are equipped with the necessary knowledge and skills to excel in their roles.
Analyze support required and customer feedback to identify recurring issues and proactively address them.
Who we are looking for
Bachelor's in Mechanical Engineering.
Working experience of 5-8 years and at least 1 years in the similar Elevator or similar Industry.
Excellent verbal and written communication skills to interact with customers and team members.
Strong analytical and problem-solving abilities to resolve complex issues.
A commitment to delivering exceptional customer service.
What we offer
Health and Safety - Highest standards and a wide range of health promotion and healthcare activities
Compensation -Fair working conditions and competitive compensation
Collaboration and Diversity - Collegiality is of huge importance we treat everyone with respect and appreciation
Additional information
Work Location Address
Plot No. A-23, MIDC Chakan, Phase II Village Khalunmbre, Tal. Khed District Pune Maharashtra 410501
Contact
To apply please send your CV to HR@tkelevator.com
In case you would like to pursue this opportunity share with us the below details
Current Annual CTC : Fixed and Variable
Expected CTC :
Total Years of Experience:
Notice Period:
Reason for change:
Permanent address:
Local address:
Job details
Posting date: 2025/09/02
Experience level: Experienced professionals
Contract limitation: Permanent, Full Time
Work Modality: On Site
Job family: Production and Manufacturing
Industry: Engineering & urban mobility
Job number: JPT_ALL01417
Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.
Unsolicited Submissions from Recruitment Agencies and Third Parties
TK Elevator does not accept candidate submissions, applications, or profiles from recruitment agencies, search firms, or other third parties unless a written agreement has been executed in advance by an authorized representative of TK Elevator.
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Benefits

Health and Safety

Highest standards and a wide range of health promotion and healthcare activities.

Pension

We have various financial models to give you individual support.

Collaboration

Collegiality is of huge importance - we treat everyone with respect and appreciation.

Development

Training and education programs to help you develop professionally and personally.

Compensation and benefits

Fair working conditions and competitive pay are an important basis for us.

Diversity

We promote an open and tolerant work culture.

Work Life Balance

We guarantee regular working hours to support work-life balance.

Creative leeway

We offer a work environment in which you can try out new solutions in a no blame culture.

Vacation and paid time off

Paid vacation, sick leave and personal days.

Sustainability

We act with responsibility and environmental awareness.

Onboarding

Individual and personal support to help you get started in your new job.

Wer wir sind
Mit Kunden in uber 100 Landern, die von mehr als 50.000 Mitarbeitenden betreut werden, erzielte TK Elevator im Geschaftsjahr 2022/2023 einen Umsatz von ca. 9,3 Mrd. EUR. Wir gewahrleisten rund um den Globus ein hohes Mass an Kundenservice durch unser umfangreiches Netzwerk mit weltweit rund 1.000 Standorten. TK Elevator hat sich in den letzten Jahrzehnten als eines der fuhrenden Aufzugsunternehmen der Welt etabliert und ist nach Abspaltung vom thyssenkrupp Konzern im August 2020 eigenstandig. Den wichtigsten Geschaftsbereich des Unternehmens bildet das durch rund 25.000 Techniker reprasentierte Servicegeschaft. Das Produktportfolio reicht von standardisierten Aufzugen fur kleinere Wohngebaude bis hin zu individuell angepassten Losungen fur Wolkenkratzer. Daruber hinaus bieten wir Fahrtreppen, Fahrsteige, Fluggastbrucken sowie Treppen- und Plattformlifte an. Integrierte Cloud-basierte Losungen, wie beispielsweise unsere MAX Plattform, erweitern unser Dienstleistungsportfolio. Mit diesen digitalen Angeboten sind der urbanen Mobilitat keine Grenzen mehr gesetzt. TKE - move beyond.


Diversity, Equity & Inclusion
Bei TK Elevator verstehen, respektieren und schatzen wir, dass jeder Mensch anders ist. Wir achten jeden als Individuum. Wir sind davon uberzeugt, dass wir eine Kultur der Chancengleichheit, des gegenseitigen Vertrauens und des Respekts fordern, wenn unsere Mitarbeiter ihr authentisches Selbst zur Arbeit mitbringen und wir sie als solche anerkennen. Bei TK Elevator wollen wir uns die Vielfalt zu eigen machen und heissen jeden willkommen - unabhangig von ethnischer Zugehorigkeit, Nationalitat, Geschlecht oder Geschlechtsausdruck, Alter, sozialer Herkunft, Religion oder Weltanschauung, sexueller Orientierung, Behinderung, Familienstand oder anderen gesetzlich geschutzten Eigenschaften oder Status.