Job Description

What we expect

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Responsible for overseeing daily operations, ensuring customer inquiries and issues are resolved efficiently, and driving continuous improvement in service delivery Work with team of technical support representatives, providing guidance, support, and feedback to ensure optimal performance. Handle customer inquiries and issues through calls and emails, utilizing your expertise and provide timely and accurate resolutions. Develop a deep understanding of our company s products, services, and systems to effectively address customer concerns and provide appropriate solutions. Collaborate with cross-functional teams, including Design and Purchase, Logistic, to identify and resolve complex technical issues. Continuously improve customer support processes and procedures to enhance efficiency and customer satisfaction. Stay up-to-date with industry trends and advancements, keeping abreast of new technologies and best practices in technical support. Train and onboard new technical support team members, ensuring they are equipped with the necessary knowledge and skills to excel in their roles. Analyze support required and customer feedback to identify recurring issues and proactively address them.

Who we are looking for

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Bachelor's in Mechanical Engineering. Working experience of 5-8 years and at least 1 years in the similar Elevator or similar Industry. Excellent verbal and written communication skills to interact with customers and team members. Strong analytical and problem-solving abilities to resolve complex issues. A commitment to delivering exceptional customer service.

What we offer

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Health and Safety

- Highest standards and a wide range of health promotion and healthcare activities

Compensation -

Fair working conditions and competitive compensation

Collaboration and Diversity

- Collegiality is of huge importance we treat everyone with respect and appreciation

Contact

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To apply please send your CV to HR@tkelevator.com


In case you would like to pursue this opportunity share with us the below details

Current Annual CTC : Fixed and Variable Expected CTC : Total Years of Experience: Notice Period: Reason for change: Permanent address: Local address:

Permanent Engineering & urban mobility Production and Manufacturing Experienced professionals