Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.



We are looking for professional, high-performance individuals, with sound leadership and problem-solving skills, to lead a team of Agents to create a customer-centric and high-performance culture through, effective management of people, metrics, and projects, to generate and retention of business and revenue, through continuous improvement. Key Responsibilities Areas: People To engage and support staff to achieve all KPIs, through effective coaching, and performance management, and to develop career progression through internal development programs. Stakeholder Management To ensure successful delivery of any project, program, or activity by engaging with an individual, group, or organization that will be affected by a program. Analytical To practice due diligence when interpreting and reporting data, as well as to improve team performance and processes through insights that support the overarching objective of a customer-centric environment.

Qualifications

Graduate/Post-Graduate