Job Description

aWith a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands--and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Assistant Manager/Manager Insurance Operations
Responsibilities

• Substantial Experience in Policy Admin/ Claims backend operations for Life Insurance, Annuities or Long Term Care Insurance
• Team Handling/ people facing role. Proven track record for leading 15 to 40 resources and keeping an engaged workforce
• Develop a strategy for team to reach organization goal and communicate clear instructions to team members
• Monitor team members and able to provide mentorship whenever needed and run the flow of day-to-day operations
• Build reports to update the company on the team's progress and rapport building with the internal & external partner
• Deal with any issues that arise during shift promptly and deftly, seeking advice from the duty manager where necessary and ensure that the highest possible levels of customer service are delivered at all times
• Assist Operations lead as and when necessary to make the business run effectively and efficiently and ensure the team meet client expectations & SLA's.

Minimum qualifications

• Graduation in any stream except B.Tech / Technical Graduation / Law
• Good analytical, problem solving, and overall interpersonal skills
• Proven ability to build effective working relationships with clients & internal partners
• Project Management and ability to handle multiple priorities
• Positive attitude with a focus on continuous process improvement and an open mind to change
• Insurance knowledge and ability to understand and interpret Insurance terminology
• Proficient with MS Excel, MS Word, MS PowerPoint

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.