Feasibility Check
Average Feasibility Check time/Feasibility quality & options delivered
< 3 days for BB and < 7 days for ILL & P2P
2
Service Delivery
Average Installation Time/On-time installation rate/No of installation per week/month
7 days - < 10 links, 15 days - 11 to 25 links, 21 days 25 to 50 links 30 days > 50 links
3
Cost Efficiency
Cost per installation
Variable
4
Fault Resolution
Mean Time to Repair, No of Escalated Faults
< 48 hours
5
Customer Satisfaction
Customer Satisfaction Score
Variable
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