Job Description

You\xe2\x80\x99ll be working with the business and operations team.

This team has an infectious passion to build operations from the ground up and ensure customers have a seamless experience. They help bring alive the proposition of Exponent Enabled Rapid Charging so that our customers benefit from 15-min rapid charging at all times.

Our philosophy: Break. Believe. Build
Break stuff. Break assumptions. Break the thumb rule.
Believe in the team. Believe in the process. Believe through failures.
Build fast. Build passionately. Build to simplify.

What you will do:

You will ensure the smooth running of ground operations and help the customers have a seamless, hassle-free experience, picking up the right use-cases, training the drivers, demos to relationship management, you will play a critical role in the team.
Responsibilities:

Operations management & Customer Support

• Ability to spot opportunities in deployment
• Responsible for supporting day-to-day operations of the operation
• Preparation of customer operations and conducting comprehensive training for the drivers

• Must have excellent customer service & relationship management skills with business partners across the value chain - from driver community to hub managers.

The ideal candidate requires:

• Relevant experience in similar operations, Engineering background is an added bonus
• Structured problem-solving, detail-oriented, and customer-first attitude
• Past experience in operations and customer support
• Market knowledge (EVs, Charging station deployment, Logistics)
• Data analytics skills / should be comfortable working with MS excel. Should have the intuition to use data effectively.

What matters:

• The penchant to solving problems and working towards a solution
• Empathy towards customers
• A positive attitude
• Resilient attitude to bounce back after failing

About Us

Exponent simplifies energy for EVs.

Co-founded by Arun Vinayak (Ather Energy\'s Founding Partner & Former Chief Product Officer) and Sanjay Byalal (Former hardware strategic sourcing and cell strategy lead, Ather and Former Supply Chain Lead, HUL), Exponent focuses on solving two sides of the energy problem by building the e^pump (charging station) and e^pack (battery pack) which together unlock 15-min rapid charging

The 90+ strong team of passionate builders have a ton of EV experience and are currently looking for more builders to join one of the best EV teams in India to build & scale Exponent.

Exponent Energy