Assistant Manager Customer Service Operations (cloud & Security Customer Service Operations)
Year Mumbai, Maharashtra, India
Job Description
Broad outline of the Role
Implementation of SD-WAN solution and Internet Lease lines
Purpose - Broad objective of the role
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Minimum qualification & experience
- Graduate with 7-10 years of experience with SDWAN Project Management
- Good knowledge on implementation, installation, integration troubleshooting and overall functionalities
- Experience in troubleshooting platform related issues, data backup, restoration, retention
- Maintains awareness of latest technologies in the domain
- Project Manager should coordinate with internal and external resource for a flawless execution of the project. The PM oversees and performs administrative functions concerned with a project, This may include but not limited to calling internal stakeholders, ISP, OEM, vendors, making appointments, SCM followup for payment and preparing reports.
Ensure that all tasks are delivered on-time, within scope and within budget.
Developing project scopes and objectives, involving all relevant stakeholders, and ensuring feasibility.
Ensure resource availability at location with coordination with Branch Admin and ISP.
Develop a detailed project plan to track progress & measure project performance.
Technical Competencies
Knowledge / Skills
Communication Skills
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Job Detail
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Job IdJD3217240
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear