Assistant Manager Customer Experience
Job Description
: The role requires communicate with the customers via email and outcall to keep them posted on their grievance that has been raised/resolved It would also involve reaching out to the heads of the departments to ensure the customer worry is resolved within the stipulated timeframe [I Care for you model - ICU] Understanding and striving to meet or exceed metrics while providing excellent world class customer service Skills - Good Communication & comprehensive Skills Ability to write, speak and understand English, Hindi & Marathi Identify customers\' needs, clarify information, research every issue and provide solutions and/or alternatives Ensure the grievances are resolved with 48 hours for nonclaims and within 5 days for all claims Adherence to all the SLAs [Websales, Travel, Health Admin, Customer Care] Targets are met for Quality, email closures, shrinkages, log in hours, shift adherence, leaves Desirable Skills : 1.Good communication skills. 2.Flexible & adaptable to change. 3.Well versed with MS Office. 4.Should have good analytical and problem-solving skills. 5.Should be aware of the Local language. Education/Qualification:Graduate/Post Graduate Years Of Exp :5 to 7 Years
Monster
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Job Detail
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Job IdJD3013097
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGurgaon, Haryana, India
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EducationNot mentioned
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ExperienceYear