Job Description

Job Summary . Assistant Manager - Credit Operations Job Purpose \'This position is open with Bajaj Finance ltd.\' Job Duties & Key Responsibilities . Duties and Responsibilities - Duties and Responsibilities: . End to end resolution on customer complaints with 100% close-looping . Daily SLA Delivery as per defined matrix for escalation queues . Optimise Productivity and improve Quality . Timely responses with resolution to Social Media and RBI and Senior Management complaints especially complaints . Audits to improve processes and reduce Complaints . Escalation analysis and improvements look at process re-engineering points to improve any gaps in processes . CSAT / NPS Target achievement and delivery of actions to improve service Required Qualifications and Experience: . Should have 4-5 years of experience in managing Experience and Service . Prior experience in handling service processes and understanding customer needs . Should be passionate about Customer Experience . Should be a graduate preferably . Should have collaborative work style to engage with peers & colleagues across the company. . Should have excellent communication skills along with strong presentation and data analytics skills. . Self-motivated and a self-starter. Required Qualifications and Experience . Duties and Responsibilities: . End to end resolution on customer complaints with 100% close-looping . Daily SLA Delivery as per defined matrix for escalation queues . Optimise Productivity and improve Quality . Timely responses with resolution to Social Media and RBI and Senior Management complaints especially complaints . Audits to improve processes and reduce Complaints . Escalation analysis and improvements, look at process re-engineering points to improve any gaps in processes . CSAT / NPS Target achievement and delivery of actions to improve service Required Qualifications and Experience: . Should have 4-5 years of experience in managing Experience and Service . Prior experience in handling service processes and understanding customer needs . Should be passionate about Customer Experience . Should be a graduate preferably . Should have collaborative work style to engage with peers & colleagues across the company. . Should have excellent communication skills along with strong presentation and data analytics skills. . Self-motivated and a self-starter.

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