Job Description

Template A Position Overview Position Title Manager (Corporate Business Operation) Department Corporate Business Operations Level / Band Manager B Organizational Relationships Reports to Direct Manager - Corporate Bu

Template A Position Overview Position Title Manager (Corporate Business Operation) Department Corporate Business Operations Level / Band Manager B Organizational Relationships Reports to Direct Manager - Corporate Business Operations Matrix Supervises Full Time / Support Staff C Job Dimensions Geographic Area Covered PAN India Stakeholders Internal Sales / Ops External Sales, Corporate Clients, Intermediaries, Insured Members D Key Result Areas New Business . Responsible for onboarding of new policies including overseeing the new business documentation, specific client requirements . Setting up of new policies sourced in system . Scrutiny of the new business documents, raising of pending and follow up with sales / clients and preparation of new business kit within agreed SLA and QC limits . Monitoring the updation & maintenance of the New Business & Renewal Tracker including closure of the pending requirements raised . Upload of data into System, issuance of bill and payment of the bill . Cashiering of the new business payments received . Initiating of the medicals wherever applicable with the TPA and clients, followup with client/sales/TPA for the completion of medicals . Liaisioning with the clients and underwriters for completion of underwriting and resolution of any pending or clarifications required. . Publishing of MIS on Sr. Management / sales at agreed frequency Renewals . Responsible for renewal of existing policies including overseeing the renewal documentation, specific client requirements . Scrutiny of the renewal documents, raising of pending and follow up with sales / clients and preparation of renewal kit within agreed SLA and QC limits . Monitoring the updation & maintenance of the New Business & Renewal Tracker including closure of the pending requirements raised . Reconciliation and upload of renewal data into System, issuance of bill and payment of the bill . Cashiering of the renewal payments received liaising with the F&A for receipt of payments . Initiating of the medicals wherever applicable with the TPA and clients, followup with client/sales/TPA for the completion of medicals . Liaisioning with the clients and underwriters for completion of underwriting and resolution of any pending or clarifications required. . Publishing of MIS on Sr. Management / sales at agreed frequency Policy Servicing . Responsible for monitoring of the requests received on the common email id and tracking of the requests received on the email . Maintaining of the tracker and populating of the requests received, allocating the same within the team . Processing of the requests in system received including additions, deletions, sum assured changes within agreed SLA and QC limits . Initiating of the medicals wherever applicable with the TPA and clients, follow up with client/sales/TPA for the completion of medicals . Liaisioning with the clients and underwriters for completion of underwriting and resolution of any pending or clarifications required. . Providing claims checklists after maker - checker for claims intimated on the common email id within defined TAT . Training clients and promoting usage of PACE with clients . Handling of PACE related queries and liaisoning with IT for their resolution . Publishing of MIS on Sr. Management on a daily basis Commission Settlement . Responsible for commission settlement process including reconciliation of commission at a policy level, accounting entries, handling of queries from intermediaries GST . Responsible for end to end GST invoicing including sharing of pro-forma and final GST invoices, handling of queries from clients Regulatory and Other Senior Management Reporting . Responsible for complete Regulatory reporting including Monthly New Business and Renewal Reports, BAP reports, Quarterly Statistics, Public Disclosures, Reinsurance reporting and any other report requested for from time to time . Responsible for understanding the internal stakeholder requirement and delivering as per requirement . 100% accuracy and timeliness in all reporting Reconciliations and Controls . Establish appropriate controls in existing and / or new processes . Monitor the processes at regular frequencies for any gaps, implement appropriate corrective actions and monitor the success System Enhancements . Understand the changes resulting from existing product modifications or refiling or new product launches . Continuously look for opportunities to automate existing processes to ensure seamless business delivery . Raising of the requirement with IT and ensuring their timely deployment E Skills Required Technical . Insurance Basics . Good command on MS- Excel, MS-Word Behavioral (Refer Appendix for details) Level 1 (rarely / not required) Level 2 (required frequently) Level 3 (essential for position) Interpersonal skills Communication skills Creative thinking skills Supervising/Leadership skills Teamwork Skills Influencing skills RelationshipBuilding skills Decision making skills Incumbent Characteristics Essential Desired Qualification Graduation Experience Insurance, Group Operations Appendix - Behavioral Skills Level 1 (rarely / not required) Level 2 (required frequently) Level 3 (essential for position) Interpersonal skills Using skills for resolving conflict, relating well with people and responding accurately Communication skills Effective application of written and oral communication to provide information, gain understanding and maintain effective working relationships Creative thinking skills Ability to think of original, diverse and elaborate ideas Supervising / Leadership skills Using appropriate methods, skills and styles to move others towards task achievement, providing feedback on performance matters and offering opportunity for training and development Teamwork skills Working cooperatively with others, providing support and sharing information and credit Influencing skills Ability to affect or change how someone or something develops, behaves or thinks Relationship Building skills Building and or maintaining friendly, reciprocal and warm relationships with networks of people who may be able to assist in business Decision making skills Ability to choose from among multiple alternatives and to make rational decisions when faced with an emergency situation Others (Please Specify)