Job Description

Ready to shape the future of work?
At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Management Trainee / Assistant Manager Business Analyst / Instructional Designer / Content Management Analyst
Responsibilities

• Design and Develop Learning Materials

o Create, write, and maintain instructional resources such as e-learning modules, guides, manuals, and multimedia content (including videos, animations, and interactive activities).
o Develop content that supports various learning formats and business needs with clear, concise language.

• Structure Curriculum and Learning Paths

o Design course frameworks, learning trajectories, and detailed storyboards to define instructional flow and ensure curriculum alignment with organizational objectives.

• Build and Manage Assessment Tools

o Develop and update quizzes, tests, and other evaluation instruments to accurately measure learner understanding and progress throughout the curriculum.

• Ensure Content Quality and Relevance

o Collaborate closely with subject matter experts (SMEs) to verify instructional accuracy, policy alignment, and timely updates.
o Conduct regular content audits and reviews to uphold the relevance and accuracy of all learning materials and policy documents.

• Manage Digital Learning Systems and Resources

o Maintain and update courses within the Learning Management System (LMS), ensuring ease of access, technical functionality, and proper organization of resources.
o Monitor and report on the implementation and updates of curriculum and policy information.

• Optimize Learning Solutions and Apply AI Tools

o Continuously enhance learning materials using feedback, analytics, and advanced tools (such as Rise and AI-driven methodologies).
o Assess and refine AI-assisted outputs, implement quality guardrails, and apply best practices to ensure inclusivity and minimize bias.
o Gather and utilize feedback from learners and stakeholders to guide iterative improvements.

• Documentation and Operational Knowledge Management

o Develop and maintain detailed documentation on learning operations, processes, workflows, and quality assurance.
o Uphold in-depth expertise in all relevant policies, operational guidelines, and onboarding curricula, supporting effective knowledge sharing and policy compliance.
Qualifications we seek in you!
Required skills:
Instructional Design: ADDIE, Bloom's Taxonomy, adult learning principles
Content Development: Articulate Rise/Storyline, Adobe Captivate, Camtasia, multimedia production
Assessment & Analytics: Quiz design, data interpretation, LMS reporting
Collaboration & Communication: SME engagement, cross-functional teamwork, editorial precision
Technology & Tools: LMS platforms (e.g., Moodle, SuccessFactors), AI tools (e.g., ChatGPT, Synthesia), accessibility standards
Knowledge Management: SOP creation, policy documentation, SharePoint/Confluence
Qualification:
Bachelor's or Master's degree in Instructional Design, Education, or related field
Experience in corporate training, digital learning, or curriculum development
Familiarity with AI-enhanced learning tools and inclusive design practices
Why join Genpact?

• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required