Job Description

About _VOIS

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group\'s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

About _VOIS India

In 2009, _VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Key Accountabilities:

• Being part of NOC support team and network operation on 24 x 7 basis (include On-Call), proactively own the incidents assigned by GSD or escalated by either customers or support teams and provide required resolution within agreed timelines.
• In case of issues are outside the scope of team, escalate to next second support level within NOC, involve third level/vendor teams for resolution of the incidents.
• Own activities around reducing number of repeated incidents while working with respective teams.
• Review current knowledge base, run book/operation procedures, and fill the gaps, add/modify the contents to keep the knowledge base updated.
• While owing the resolution of the incidents, inform/communicate updates about the progress to stakeholders, carry out timely escalation as per the process, participate in major incident handling calls.
• Identify opportunities for automation of operation activities and work with related to implement solution and achieve required benefits.
• Handle the escalation, while owing the resolution of the incidents, inform/communicate updates about the progress to stakeholders, carry out timely escalation as per the process, participate in major incident handling calls

Core Competencies

• Analytical and problem-solving skills in order to isolate the issues quicker and provide right solution, adaptable and self-dependence
• 5+ years of work experience in Large Data Centres resolving network issues.
• Troubleshooting and incident resolution experience for telco grade Routers, Switches, Load balancers and firewalls
• Understanding of cloud concepts and working experience in public/private cloud for any support will be highly desired.
• NSX/CCNP/JNCIA/JNCIS/AWS or relevant certifications.
• Basic understanding of Agile and devops , way of working- desired.

#_VOIS

_VOIS Equal Opportunity Employer Commitment

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees\' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!

Apply now, and we\'ll be in touch!

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Vodafone