Job Description

A hotel front desk assistant manager's job description includes supervising front desk staff, managing daily operations, and ensuring high guest satisfaction through excellent customer service. Key duties involve handling guest check-ins/check-outs, resolving complaints, training and scheduling staff, managing reservations, and assisting with administrative tasks. The role requires strong leadership, organizational, and communication skills to ensure smooth hotel operations and a positive guest experience. Core responsibilities

Staff management:

Train, mentor, and supervise front desk agents; create staff schedules; and monitor performance and attendance.

Guest services:

Ensure excellent customer service, handle guest complaints and special requests, and oversee check-in/check-out procedures.

Operational oversight:

Monitor daily front office operations, manage room reservations and availability, and ensure compliance with hotel policies.

Administrative duties:

Assist the Front Office Manager with administrative tasks, prepare reports, and manage front office supplies.

Problem-solving:

Resolve escalated guest issues and conflicts and act as a liaison with other hotel departments to coordinate guest needs.
Required skills and qualifications

Excellent communication and interpersonal skills Strong leadership and organizational abilities Proficiency with computer software and hotel management systems Ability to handle stressful situations and multitask effectively Knowledge of hotel policies, procedures, and revenue management is often beneficial
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Ability to commute/relocate:

Itanagar, Arunachal Pradesh: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Required)
Experience:

Hotel management: 5 years (Required)
Language:

English (Required) Hindi (Required)
Shift availability:

Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred)
Work Location: In person