Job Description

Responsibilities & Key Deliverables

• To achieve Spare part targets through dealers/distributors.

• Governance of Spare part centre.

• Identification of distributors.

• Identification of 3 S dealers (Sales, Service & Spares), upgrading existing dealers to 3 S dealers ensuring growth & development.

• Scrutinize dealer\'s financial health and do financial planning accordingly.

• Crucial role in explaining the schemes rolled out by company, deploying schemes at dealers/distributors, Customization of scheme (mix of product - parts as per dealer)

• Implementation of strategy/schemes for new product launch.

• Facilitate in Capturing Product ORC (Open Resolve Close) data, training field staff in using the application.

• Liaison with the Head CCM Farm Machinery and the dealers.

• Management & training of field staff.

Preferred Industries

Automobile

Tractor

Agri & Allied Ind

Agri Business

Agriculture Implemen

Education Qualification

B.Tech /BE - Agriculture (Preferred) / Mechanical / Automobile

Diploma -Agriculture, Mechanical, Auto Mobile (With Experience**)

General Experience

2-8 Years of Experience as in Service / Customer Care of Tractors & Implements.

Critical Experience

Mahindra Leadership Competencies

Strategic Business Orientation_Business Perspective

Strategic Business Orientation_Anticipating and Leveraging Business Opportunities

Strategic Business Orientation_Strategic Foresight

Strategic Business Orientation_Global mind-set

Leadership through Sustainability_Strategize around,Sustainability Drivers

Leadership through Sustainability_Frugal mind set

Leadership through Sustainability_Stakeholder focus

Leadership through Sustainability_Triple Bottom Line Sensitivity

Customer Focus_Customer Sensitivity

Customer Focus_Customer Delight

Customer Focus_Service Orientation

Innovation Led Transformation _Idea Orientation

Innovation Led Transformation _Change catalyst

Innovation Led Transformation _Risk Taking with Responsibility

Result Orientation with Execution Excellence_Effective Project Management

Result Orientation with Execution Excellence_Passion for Quality

Result Orientation with Execution Excellence_Accountability for results

Result Orientation with Execution Excellence_Agility with discipline

Leveraging Human Capital_Exponential synergy

Leveraging Human Capital_Team development

Leveraging Human Capital_Entrepreneurial engagement

Leveraging Human Capital_Appreciating diversity

Weaving Passion and Energy at Work_Being Passionate about work

Weaving Passion and Energy at Work_Working without Barriers

Weaving Passion and Energy at Work_Blending Fun with work

Weaving Passion and Energy at Work_Learning from Failures

System Generated Core Skills

Communication Skills

Customer Sensitivity

Consumer Focus

Customer Relationship Management (CRM)

Customer Support

Manpower Management

Dealer Relationship Management

Negotiation

Training & Development

Revenue Generation

SAP

Service Planning

Service Readiness Assessment

Team Building

Territory Coverage Optimization

Warranty Management

Designing Customer Experience

Service Orientation

Capability Building

Service Quality

Service Management

System Generated Secondary Skills

Mahindra & Mahindra