Job Description

Role Purpose

To support the Cafe Manager in managing daily cafe operations at the airport, ensuring high standards of food quality, customer service, hygiene, safety, and compliance with GMR Airport guidelines.

Key Responsibilities

Assist in day-to-day cafe operations to ensure smooth and efficient service Ensure compliance with GMR Airport policies, Aviation Security (AVSEC) norms, and FSSAI standards Maintain excellent customer service standards suitable for an international airport environment Supervise staff shifts, attendance, grooming, and performance Support inventory control, stock ordering, and wastage management Handle customer feedback and resolve complaints professionally Ensure cleanliness, hygiene, and food safety at all times Assist in cash handling, billing accuracy, and daily sales reporting Coordinate with airport authorities, security, and operations teams as required
Qualifications & Experience

Graduate / Diploma in Hotel Management or related field preferred Minimum 2-4 years of experience in F&B operations (airport or QSR experience preferred) Knowledge of food safety, hygiene, and SOP compliance Experience managing teams in a high-footfall environment
Skills & Competencies

Strong leadership and communication skills Customer-focused mindset Ability to work in rotational shifts, including nights and holidays Well-groomed with professional conduct as per airport standards Basic computer and POS system knowledge
Job Type: Permanent

Pay: ?30,000.00 - ?35,000.00 per month

Benefits:

Provident Fund
Work Location: In person