Job Description

Rentokil Initial:
Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world. Find out more on careers.rentokil-initial.com
Our family of businesses:
Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Ranking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialises in the supply and laundering of workwear, garments and protective uniforms and equipment; focussing on top quality products and services. Our plant business; Ambius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacific. Steritech Brand Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation amongst our customers for our knowledge and integrity. We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in country. Working within our functions departments, you would be supporting all of our businesses within India.
Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies.
Your day to day responsibilities will include:
To build awareness of SHE (Safety, Health & Environment)To prepare detailed annual Operating plan segment-wise for tapping new market opportunitiesTo achieve revenue target of the base/branch with consistent performance through the monthsTo ensure profitable business performance and expansion of Rentokil PCI's services in selected segments.To Ensure corporate credit policy is implemented within stipulated timelinesTo convert the built-up data base into business and look for expansion and development of new businessEffective execution of systems and processes as per the guidelines to optimize the base/branch operations. This includes Operations, Finance and inventory systems, and speed appsTo analyze competitor 's activity and plan strategies to meet the challenges and report timely to the Reporting authoritiesTo ensure on-time Service delivery every time with precision and at PaceTo identify service GAPs and ensure non- recurrence of the same by implementing continuous monitoring, audit and improvement plans.Effective customer contact management and customer relations to achieve the target customer retention of both RBU and CBU.Effective management in optimizing sales and service colleague to increase productivity.To monitor and control on cost such as manpower, chemical/material consumption and investment and use of equipment's.To manage general administration of the base/branch as per the policies and guidelines.To work closely with other functions and conduct regular base/branch meetings to review the performance of all team membersBuild capability of base/branch teams and manage sales & service colleague retentionTo ensure and comply all statutory requirements are met on timeTo ensure effective budgeting to yield a good ROI at the base/branch
KEY DELIVERABLES
Base/Branch KPI'sFaster Response - 2/24: 98/100, Root cause analysis and CVCP&L - Base/Branch Target and Service ProductivityAchieving Gross sales, jobbing and product sales targetsAchieving Total Sales revenueCustomer retentionCustomer Voice CountsYour Voice counts progressSales & Service/contract colleagues retentionManaging DSO/Collections
CORE COMPETENCIES
Deliver results : Need to deliver what's requiredAct Commercially : Uses business thinkingManage Self : Manage own emotionsCoach and Develop : Coach and Develop by giving practical supportWork with Others : Work with Others being a team playerDisplay leadership : Display leadership through communicating expectations & direction
Requirements:
Bachelor's Degree (or its equivalent) in a related area and at least 5 years Sales & Operations experienceShould be an excellent individual performer with prior experience of team handlingShould have experience in Sales, Operations & Customer Service.Must have the geographical knowledge
Benefits:
Are you interested? Here's what you can expect when you join us
Attractive Base Salary
Annual Performance Based Bonus
Group Mediclaim Insurance Policy
Travel Reimbursement
Equal Opportunities
Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.