Job Description

The role holder would be responsible for managing overall branch operations by ensuring exceptional customer service, adherence to the Bank\xe2\x80\x99s policies and internal control of the branch as well as reporting of results. The responsibility would also include branch administration activities such as IT, security, premises, materials, housekeeping etc. Customer Service and Operations:

• Maintain overall branch operations in order to provide a superior customer service experience and ensure adherence to guidelines for banking operations at Suryoday.
• Ensure timely redressal of the grievances of customers as per grievance redressal guidelines at Suryoday and inform the Branch Manager of instances requiring his/her personal attention.
• Monitor branch footfalls and ensure daily alignment of branch operations as per footfall trends.
• Responsible for all Banking operations including coordination with central processing hubs.
• Ensure maintenance of adequate stock of security items, passbooks and various forms required for deposits & advances and other transactions.
• Responsible for internal control and reporting of results of the branch.
• Responsible for cash transactions in the Branch including cash management, tallying of cash with reports in system, maintenance of registers for cash transactions etc.
• Provide final approval on key customer documents in loan applications and KYC in account opening forms prior to sending the same to the processing hubs.
• Ensure periodical balancing / tallying of books of accounts and monitoring of fraud prone sundry items as prescribed.
• Scrutiny of daily vouchers, verification, protection and preservation of voucher bundles and records in use. Ensure segregation and destruction of old records as per the policy after obtaining permission from the competent authority.
• Ensure smooth overall operations of the branch IT systems and especially day-begin and day-end of the branch software systems.
• Monitor preparation of annual indent of stationery and security items as per norms Branch Administration.
• Manage costs through control on all types of expenses in the Branch such as telephone, consumption of stationery, computer consumables, electricity and other overheads without sacrificing quality.
• Ensure prompt payment of electricity, telephone bills, taxes without penalty and by due dates, ensuring recovery of the amount incurred for personal of telephone etc.
• Ensure proper maintenance of office premises and making available basic amenities to customers in consultation with the Branch Manager, wherever required.
• Ensure display on notice boards of all mandatory matters as per the guidelines with due updation of the interest rates etc.
• Ensure that the Bank\xe2\x80\x99s policies, guidelines as well as systems & procedures are followed at the Branch.
• Oversee extension counters and co-ordinate for their smooth functioning and reconciliation.
• Assist the Branch Manager in finalizing the performance budget, capital expenditure budget, strategies to achieve the business targets and increasing the income.
• Assist the Branch Manager in holding staff meetings, convening the customer service meetings, customer meets and other developmental activities.

Reporting & Compliance:

• Ensure compliance to banking guidelines, quality framework and audit requirements.
• Ensure compliance with Know Your Customer (KYC), Anti- Money Laundering (AML), audit and other regulations in the branch.
• Support the internal and external auditors and provide relevant information where required. Drive follow-up of inspection & audit reports & ensure rectifications as required.

People Management:

• Assist the Branch Manager in clear distribution of functional responsibilities to Customer Service Officer, Teller and other staff keeping in view their abilities, attitudes, performance and past experience, work load etc. and in periodical rotation of jobs as per norms.
• Ensure maintenance of harmonious relations among the members of the staff.
• Handle all matters pertaining to staff administration such as maintaining staff files, staff sundry advances, income tax deductions, sanction of leave etc.
• Ensure punctuality & discipline by all the staff members duly maintaining movement register, attendance register. Provide feedback to the Branch Manager on the staff for performance based recognition / developmental needs of the operation staff.

Walkin - Drive Date: Monday 28.08.2023. Timing:10.30 AM to 3.30 PM Location: Suryoday Small Finance Bank Ltd. 49,Ground Floor,West Avenue Road, Punjabi Bagh West, New Delhi-110026 Email: mailto:satish.swami@suryodaybank.com

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Work location : New Delhi
Work Mode : WFO
Job Requirements :10
Educational Qualification : UG-Non Engineering Additional Information

• Minimum 5 years of experience in retail banking operations with good knowledge of banking products and regulatory requirements in banking
• BBA/BA/ BSc or equivalent (PGDM/ MBA from a Tier 3 college preferred)

Other Details

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  Weekly Working Days: 6
  OFF Days Comment: Not Updated
  Salary Type: Not Updated
  Salary : Not Updated

Other Description

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  Industry Type: BFSI
  Employment Type: Full Time
  Role Category: BFSI

Education

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  B.Com
  Other

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  B.Sc
  Other

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  BA
  Others

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  BBM/BBA
  BBA / BBM

Key Skills

• Customer Support excellent communication skills Communication skills Customer Relationship Management

About Company
Suryoday Sunrise in Sanskrit, signifies a new dawn, a new beginning and this encompasses our strong commitment to financial inclusion. In the past, as Suryoday Micro Finance and now as Suryoday Small Finance Bank. Our journey from Micro Finance to a Small Finance Bank took just eight years. Today over 2 million smiling customers stand testimony to our belief that no matter what, dreams, when enabled will transform mankind and create a whole new world around. We are among the 10 companies and the only one from Maharashtra to obtain a Small Finance Bank licence from the Reserve Bank of India (RBI). Company Info

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  Address : Unit no. 1101 Sharda Terraces Plot No.65, Sector 11, CBD Belapur