Job Description

Assistant Branch Manager - Operations

Designation: Assistant Branch Manager - Operations

Location: Onsite

Type: Full Time

Experience Required: 1+ Years

Roles and Responsibilities:

- Act as point of contact at the branch, for students and parents, throughout the student journey.

- Ensures speedy resolution of queries & grievances to maximize customer satisfaction levels, this includes clarifying queries, resolving complaints/issues, coordinating with other departments on behalf of students/parents etc.

- Ensure retention of students and controlling left-outs.

- Monitor and ensure efficiency in budget management and timely collection of revenue.

- Ensure adherence to all legal and operational compliances, oversee the safety of facilities and security of students.

- Lead a team of executives (EDP, Admin, Accounts) towards effective collaboration and provide support to maintain business continuity and operational efficiency.

Desired Candidate Profile:

- An excellent organizational skills and ability to multitask with strong business acumen.

- An excellent time and work management skills, ability to prioritize, ability to handle team, attention to detail and ability to meet established deadlines.

- A strong communication and interpersonal skills.

- An ability of stakeholder management.

- An ability to handle customers in a calm, empathic & patient manner, along with strong sales persuasion skills.

- An excellent networking and presentation skills to conduct seminars.

- Proficiency in Microsoft Office and writing emails & comfortable while working on software related to Sales & Services.

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