Job Description

Client and sales management

Counseling:

Guide and counsel prospective clients and students on visa requirements, eligibility, and immigration processes for different countries, such as Canada, Australia.

Sales targets:

Help the team achieve and exceed monthly and annual sales goals by assisting with sales closures and driving revenue growth.

Relationship management:

Build and maintain strong relationships with clients to ensure satisfaction and manage any complaints or escalations.

Inquiry conversion:

Work to convert client inquiries into successful enrolments and visa applications.

Marketing support:

Collaborate with the marketing team to execute promotional activities, seminars, or webinars to generate leads.
Operations and process oversight

Day-to-day operations:

Oversee the branch's daily operations, ensuring a smooth workflow and a high standard of service.

Document processing:

Ensure that visa applications and related documentation are processed accurately and in compliance with the relevant embassy, consulate, or immigration authority.

Head office coordination:

Act as a liaison between the branch and the head office, coordinating on visa applications and other operational matters.

Compliance:

Monitor and enforce compliance with company policies, procedures, and immigration laws to ensure the integrity of the branch's services.

Reporting:

Prepare and submit regular reports to the branch or regional manager on key performance indicators (KPIs), such as sales metrics, case status, and operational progress.
Team leadership and development

Staff supervision:

Supervise, train, and mentor the team of immigration counselors and support staff to enhance their skills and performance.

Recruitment and evaluation:

Participate in the hiring process for new consultants and conduct regular performance reviews for branch staff.

Training and motivation:

Provide ongoing training to keep the team updated on immigration law changes and motivate them to meet their targets.

Workflow management:

Assign tasks to team members based on priority and ensure timely completion of all client case
Job Types: Full-time, Permanent

Pay: ₹250,000.00 - ₹300,000.00 per month

Work Location: In person