Assetmine Cluster Manager/area Manager Sales (5 6 Yrs) Coimbatore/jaipur (bfsi Sales/marketing)
Job Description
Cluster Manager / Area Manager - Providing services to Sub-broker/Franchise/Channel partners Direct Channel as per defined process & scope- Work closely with B2B Business Team to meet the end objective of providing superlative experience to Sub-broker network- Maintain requisite relationship with Sub-brokers and Direct Clients- Responsible for resolving the queries of the assigned sub broker/ Franchise/ Channel Partner received through any of the internal communication channels (Call/ Email/Chat/WhatsApp etc.)- Ensuring resolution of query as per the stipulated TAT/ Timeline with Quality of resolution being of paramount importance- Understand each query type, liaise with internal stakeholders (e.g. Product, Tech, Operations, Customer Support and other teams) to get the concerns resolved and revert back to Sub-broker/ franchise within defined TAT- Own and manage overall resolution TAT and ensure 100% adherence to agreed turnaround time- Ensure desired output in terms of Productivity, Quality, CSAT and NIL escalation- Ensure achievement on all core business objectives & defined KPI / KRA paramete (ref:updazz.com)
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Job Detail
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Job IdJD2924543
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJaipur, Rajasthan - Coimbatore, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear