Job Description

Aruba AMS Order Operations Specialist

This role has been designated as 'Edge', which means you will primarily work outside of an HPE office.

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Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.
Aruba is redefining the "IT EDGE". Creating new customer experiences by building intelligent spaces and digital workspaces. We are focused on campus, branch, mobility and the IoT to transform business models with the combined power of compute, context, control and secure connectivity.

Summary

• The Aruba Order Operations Specialist works in a multi-cultural and fast-moving business environment, supporting Aruba's Customers, Partners and internal stakeholders, within the areas of Order Management & Pre-Order/Post-Order Care. He/she is located in a central team and has a wide variety of responsibilities, including the following:
• Order Processing & Backlog Management Accountability
• Accurately review inbound purchase orders to ensure compliance with our Order Acceptance Policy
• Processes purchase orders into sales orders & resolves any electronic order fallout, within communicated SLAs
• Uses company tools & resources proficiently (i.e. SAP, SFDC, Microsoft Office Suite, etc)
• Provides order backlog analysis and summary report to stakeholders recurrently
• Manages exceptions and special requests in the area of Order Management & Post-Order Care
• Coordinates customer's change requests, per company policy
• Financial & Revenue Management
• Ensures all orders are invoiced and closed in the system
• Helps maximize quarterly revenue by collaborating with account stakeholders (Order Prioritization, Management of Shipped Not Invoiced, Invoice Generation & Delivery)
• Communication & E2E Coordination
• The Order Operations Specialist is the main point of contact for Customer, Partner and internal teams, including Supply Chain, Logistics, Legal/Contracts, Tax Dept, Revenue Recognition, Finance, and Sales/Quoting Team
• Provides consultancy and guidance on the Open Order Management cycle and associated processes
• Proactively communicates with customer and internal teams to progress orders within communicated SLAs
• Ensures all SFDC tickets are acknowledged within 4 hours
• Manages & finds solutions to queries and issues raised
• Escalation Ownership
• Owns order expedite process and performs priority changes in SAP/S4
• Ensures that the OM escalation process is followed properly and efficiently at all times
• Provides clear and proactive communication on escalation status to internal stakeholders
• Proactively escalates any recurring operational issues (IT/Systemic issues, etc.)
• Teamwork, Leadership & Collaboration:
• Ensures adequate backup coverage and account handover during vacations and other absences
• Contributes to projects as needed
• Strengthens our collaborative teamwork culture
• Shares gained knowledge with teammates freely
• Actively participates in & contributes to team staff meetings
• Approaches all opportunities with a "can do" and team-centric attitude
• Is self-motivated & focuses on long-term problem-solving vs band-aiding
• The Aruba Order Operations Specialist works in a multi-cultural and fast-moving business environment, supporting Aruba's Customers, Partners and internal stakeholders, within the areas of Order Management & Pre-Order/Post-Order Care. He/she is located in a central team and has a wide variety of responsibilities, including the following

Order Processing & Backlog Management Accountability

• Accurately review inbound purchase orders to ensure compliance with our Order Acceptance Policy
• Processes purchase orders into sales orders & resolves any electronic order fallout, within communicated SLAs
• Uses company tools & resources proficiently (i.e. SAP, SFDC, Microsoft Office Suite, etc)
• Provides order backlog analysis and summary report to stakeholders recurrently
• Manages exceptions and special requests in the area of Order Management & Post-Order Care
• Coordinates customer's change requests, per company policy

Financial & Revenue Management

• Ensures all orders are invoiced and closed in the system
• Helps maximize quarterly revenue by collaborating with account stakeholders (Order Prioritization, Management of Shipped Not Invoiced, Invoice Generation & Delivery)

Communication & E2E Coordination

• The Order Operations Specialist is the main point of contact for Customer, Partner and internal teams, including Supply Chain, Logistics, Legal/Contracts, Tax Dept, Revenue Recognition, Finance, and Sales/Quoting Team
• Provides consultancy and guidance on the Open Order Management cycle and associated processes
• Proactively communicates with customer and internal teams to progress orders within communicated SLAs
• Ensures all SFDC tickets are acknowledged within 4 hours
• Manages & finds solutions to queries and issues raised

Escalation Ownership

• Owns order expedite process and performs priority changes in SAP/S4
• Ensures that the OM escalation process is followed properly and efficiently at all times
• Provides clear and proactive communication on escalation status to internal stakeholders
• Proactively escalates any recurring operational issues (IT/Systemic issues, etc.)

Teamwork, Leadership & Collaboration:

• Ensures adequate backup coverage and account handover during vacations and other absences
• Contributes to projects as needed
• Strengthens our collaborative teamwork culture
• Shares gained knowledge with teammates freely
• Actively participates in & contributes to team staff meetings
• Approaches all opportunities with a "can do" and team-centric attitude
• Is self-motivated & focuses on long-term problem-solving vs band-aiding

Join us and make your mark!

We offer:

• A competitive salary and extensive social benefits
• Diverse and dynamic work environment
• Work-life balance and support for career development
• An amazing life inside the element! Want to know more about it?

Then let's stay connected!
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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow

together.

Job: Supply Chain & Operations

Job Level: Intermediate

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.