Job Description

Wondering what's within Beckman Coulter Diagnostics? Take a closer look.
At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.
The Area Customer Support Engineer for Beckman Coulter Diagnostics is responsible for
Installs and maintains instruments and systems in a laboratory environment. Delivers basic operational training at installation. Provide effective product and customer support. Ensures Preventive Maintenance (PM) & Modification (MOD) are performed in a timely manner. Seeks timely support for difficult product issues avoiding unnecessary down time.
Performs timely reporting of his activities. Maintains excellent customer relationship, specifically with his/her directly assigned accounts. Adheres to field service policies procedures and standards. Maintain recommended spare parts for his product range. Ensures appropriate spare parts stock Travelling within the territory. Available to travel in short notice Coordinate with Channel Partner Team to manage instruments with Third Party Service. Responsible for Channel Partner Team service operation, Uptime management, Service Spares Management. Works within the defined processes and procedures with minimal expert support
This position is part of the Service Department located in Delhi NCR and will be Fully Remote . At Beckman Coulter Diagnostics our Vision is Advancing healthcare for every person.
You will be a part of the Service Team-North India and report to the Team Leader responsible for Managing service professional handling the area of Delhi NCR. If you thrive in a fast paced, passionate and evolving environment with a challenging role and want to work to build a world-class Service provider and Healthcare organization--read on.
In this role, you will have the opportunity to:
Grow along with a leading IVD segment organization
Provide on-site support for our instruments which will lead to advancing healthcare and patient supports
Provide immediate support to achieve client delight
Ability to interact with our team of service professionals and other cross function which are very critical for the role.
Coordinate with Channel Partner Team to manage instruments with Third Party Service.
Responsible for Channel Partner Team service operation, Uptime management, Service Spares Management and Service Activity documentation.
The essential requirements of the job include:
Education
Graduation- Electrical/Electronics/ Biomedical Engineering
Experience along with Background and functional Knowledge
6-12 years experienced professional with background of working on High Throughput Hematology, Clinical Chemistry, and Immunoassay instruments.
Should have knowledge of Networking and Interface related issues
Good written and verbal communication. Able to communicate ideas effectively in an assertive manner. Able to communicate technical/ administrative matters effectively.
Good understanding of Service documentation systems and business process flow.
Demonstrates curiosity; can effectively identify common product related trends and solutions
Computer Proficiency - MS -Office, Teams, Networking, Ability to learn new tools or software as per the need Good written and verbal communication skills.
It would be a plus if you also possess previous experience in:
Independently handling one or more product group (example Immunoassay Analyzer, Hematology Analyzer or Chemistry Analyzer) with timely expert support. Technically competent with strong people skills to promote teamwork needed to achieve reliability program objectives: ability to work in team environment. Handling team of technical associates at the time of need. Able to guide and mentor junior team members and gain followership Building strong Client Relationship
Danaher is committed to a diverse and inclusive culture where everyone feels they belong, and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we'll empower you to push the boundaries of what's possible.
When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you've ever wondered what's within you, there's no better time to find out.