Wondering what\xe2\x80\x99s within Beckman Coulter Diagnostics? Take a closer look.
At first glance, you\xe2\x80\x99ll see that for more than 80 years we\xe2\x80\x99ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We\xe2\x80\x99re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you\xe2\x80\x99ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we\xe2\x80\x99re working at the pace of change to improve patient lives with diagnostic tools that address the world\xe2\x80\x99s biggest health challenges.
The Sr. Area Customer Support Engineer for Beckman Coulter Diagnostics is responsible for delivering customer support in terms of technical service at Hyderabad and associated territories.
This position is part of the Technical Service department located at Hyderabad and will be indicated as a fully Remote position providing service support to our esteemed clients aligned with our vision of delivering healthcare to patients across the globe.
You will be a part of the Andhra Pradesh and Telangana Service Team and report to the State Service Manager\xe2\x80\x93 Andhra Pradesh and Telangana responsible for client support across the state. If you thrive in a fast-paced, competitive, collaborative, and high-performing role and want to work to build a world-class Service organization\xe2\x80\x94read on.
In this role, you will have the opportunity to:
1. Installs and maintains instruments and systems in a laboratory environment.
2. Delivers basic operational training at installation.
3. Provide effective product and customer support.
4. Ensures Preventive Maintenance planning (PM) & Modification (MOD\xe2\x80\x99s) planning are performed in a timely manner.
5. Seeks timely support for difficult product issues avoiding unnecessary downtime.
6. Performs timely reporting of his activities.
6. Maintains excellent customer relationship, specifically with his/her directly assigned accounts.
7. Adheres to field service policies procedures and standards.
8. Maintain recommended spare parts for his product range.
9. Ensures appropriate spare parts stock.
10. Closely work with and monitor Channel Partner Engineers.
The Extended requirements of this role would be, that you
1. Can independently handle 1 or more product groups (for example Immunology, Hematology, or Chemistry) with timely expert support.
2. Able to identify application vs. service issues and collaborates to resolve
3. Provide Onsite Mentoring to New Associates.
4. Ability to coordinate and collaborate with other functions to achieve customer delight.
The essential requirements of the job include
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