Job Description

:
Maintain collection efficiencies across buckets assigned as per structure o Identification and Initiation of Sec-25/138 for Critical account o Drive NPA reversals and Write off recoveries. o Ensure timely initiation and execution of legal tool: Warrants execution under Section -138/ Section -25, Timely execution Sarfaesi. o Ensure coordination with Legal team/Lawyers for timely filing of Sec 14 and obtaining DM orders & Enforcement of agents for timely and smooth possessions. o Manage portfolio movement & timely allocation of portfolio across team member's basis demography spread and volume. o Ensure trail/feedback should be manage in M collect and delinquency file. o Take adequate steps to ensure collection of receipts (digital modes) and deposition of customer's payment in respective accounts within timeline. o Ensure customer satisfaction through quick resolution of customer issues and complaints and by visiting on critical or anticipated slippages and on high value/ strategic customers o Analyse & maintain zero delinquency within required parameters / policies and systems while publish MIS and review daily collections. o Take adequate steps to ensure receipt of payments and recovery of bad debts while monitoring legal proceedings with in house & external legal team/advocates. o Ensure that all the in-house officers / agencies in the location perform as per defined SLA while reducing costs incurred through vendors o Manage productivity by fixing productivity parameters for DMA / Agencies / collection executives monitoring performance against set parameters and daily review of collection managers and monthly review of collection officers. o Lead and supervise the collections team for the implementation of a recovery agenda through appropriate training, motivation and deployment strategies o Ensure compliance to all Audit / NHB /IRB regulations as well as policies and procedures of the company

Skills Required