Job Description

Key Requirement for the Position Achieve the Business Target: 1.Ensure Productivity at desired level in branches under him/her. 2.Ensure that branches manage daily operations to achieve business goals 3.Supervise and guide the team to maximize revenue. 4.Perform market research to study consumer behavior, latest trends and competitor activity. 5.Ensure that the team source customers / Centers in approved area. 6.Ensure that all the branches of the assigned area achieves Cross selling targets of other products to the eligible customers - As & when applicable. Zero Over Due Payment: 1.Ensure that the branches collect the outstanding amount on or before the due date. 2.Ensure that all the center meetings will be closed with 100 percent collection. Customer Delight /Customer Relationship Management: 1.Ensure the team interacts with customers in a courteous and professional manner and provide prompt and quality service to the customers. 2.Ensure that branch staff delivers timely and quality services to customers. Carry out the pre and post loan procedure: 1.Ensure that the branches comply with all the processes mandated in the business 2.Ensure that the branch Managers regularly update the necessary details on BR.net 3.Ensure that the Dormant center\'s should not be reflected in any of the branch for more than 5 days 4.Daily reporting to the Regional Manager on the business for the branches under him 5.Ensure that the branches disburse loans at the branch as per schedule with proper process 6.Organize regular meetings with management to discuss about business updates, issues and opportunities 7.Supervise the Branch Manager\'s to ensure all employees are adhering to the processes and policies of Suryoday and the operational activities are completed as per the guidelines provided in the Branch Operational Manual. Training: 1.Ensure that all the branch employees are trained as per the training schedule from time to time. 2.Ensure that the branches are adequately staffed as per approved manpower plan for smooth functioning of branch 3.Nurturing the talents / evaluate team performance and build up individual development plans. 4.Reduce the attrition rate of the respective area. he incumbent will be responsible to meet the Area\'s business target.

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