Job Description

- Ensure store fulfillment rate is >95% in all months of the year
- Ensure all employees are onboarded comprehensively including a detailed onboarding on
Brand, Service Credo, Store Processes and Role Deliverables
- Ensure hiring of fit for purpose talent in all store roles
- Executing the functional training and onboarding plan for all store roles
- Executing the store incentive program in a manner it delivers the objective of driving sales and
improving customer experience
- Ensure proactive store jewelry talent mapping across top local players in the city/area where
brand will be launched/expanded
- Ensure completion of of POSH & Values investigations
- Working closely with HR Operations to drive high level of store compliance to Company
policies (e.g. attendance regularization) and S&E Act and applicable labour laws
- Driving high rigor of product and sales training, using LMS and digital tools
- Drive high levels of engagement & Talent management initiatives in the store teams
- Lead annual store manpower and OHs budgeting and ensure compliance to budget
- Execute R&R plans to reward and recognize store employees for outstanding sales
achievement and/or customer service
- Develop and manage talent development programs, including performance appraisals,
succession planning, and career development initiatives.
- Develop mechanism to track people productivity and lay out improvement plan for under
performers
- Serve as a point of contact for employee relations issues within the region.
- Drive employee retention and implement proactive measures to maintain a retention score
above 90%
- Monitor and report on key HR metrics, including cost, attrition, employee engagement scores,
and recruitment timelines, etc.

Skills Required