Job Description

26 Oct 2025

Business Unit:

Taj West End, Bengaluru

Department:

Food & Beverage

Description:

About IHCL

Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.

Careers at IHCL

At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.

Job Objective
Responsible for the entire F&B outlets (ADD/IRD/Lounge/Bar/Stewarding) in terms of financial performance, cost management, forecasting (P&L), and budgeting Oversee HR-related factors, including hiring of senior managers and other team members, mandatory DiLOG and training, and yearly vacation planning Ensure implementation and adherence to all corporate concepts and playbooks Facilitate talent growth and promotion within the department, fostering career development opportunities for team members


Essential Job Tasks

Be present on the floor to make sure that what is agreed is running.

Areas of Responsibility
Ensure adherence to IHCL HACCP safety standards across all F&B areas Conduct and facilitate F&B meetings and staff meetings to maintain clear communication Hold monthly meetings with restaurant managers for open dialogue and operational alignment Organize weekly F&B meetings (suggested Friday, 3 PM, for max 1 - 1.5 hours) to discuss targets, updates, and key matters with stakeholders Act as the gatekeeper for training plans and their execution, ensuring compliance and effectiveness Review the daily log book and communicate necessary actions Conduct daily walks into all outlets to ensure adherence to agreed standards and concepts, taking immediate corrective actions if needed Perform back-of-house inspections, including restaurants, loading bay, and stores, to uphold operational efficiency Plan and execute the annual culinary calendar and promotional activities Coordinate with Procurement to arrange sponsorship funds for initiatives Conduct vendor meetings to stay updated on the latest products and industry trends Stay informed on all discounting policies and ensure compliance Manage and coordinate Dine@Taj and other corporate programs Oversee festivities, approvals for complimentary checks, and special events coordination Conduct monthly wine & spirit inventory, taking corrective actions as necessary Ensure proper music selection and styling for restaurants and bars through an approved agency Handle complaint and feedback-related matters for the department via TrustYou Approve casual workforce requirements, if applicable Coordinate internal audit checklists, including E&Y and IHCL Control Checklist compliance Ensure knowledge and accurate closure of all TPAM (Taj Positive Assurance Model) points Maintain adherence to Green Globe certification standards and sustainability initiatives Participate in credit meetings, if applicable, to manage financial oversight


Required Qualifications

10+2 or Apprenticeship Certification

Diploma/Graduation Hospitality Certification

Work Experience

6 - 7 experience years.

Different establishments from 4 stars to 5 stars

Languages Needed in Position

Fluent in spoken and written English.

If applicable local language appreciated

Key Interfaces- External

Guests

Vendors

Key Interfaces- Internal

All F&B staff

Kitchen

Hygiene

Sales & Marketing

PR

Finance

Banquet

Steward

Procurement

Front Office

Behavioural Competencies
Change Championship
Collaborative Engagement
Guest Centricity
Personal Effectiveness
Process Excellence
Result Orientation
Strategic Orientation & Entrepreneurial Agility
Talent Enrichment
Equal Opportunities Employment at IHCL

At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.