Applications Administrator Ii ( Sas Admin)
Year Bengaluru, Karnataka, India
Job Description
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Purpose:
Provides skilled implementation, operational and maintenance support for enterprise SaaS applications. Maintains a stable systems environment with minimal downtime and maximum performance. Employs skilled systems knowledge to ensure proper daily operation of clinical and/or corporate systems and applies experience with direction to troubleshoot problematic applications.
Job Responsibilities:
- Troubleshoots, diagnoses, and resolves application-specific support issues.
- Assists in facilitating SaaS application software application code deployments and configuration changes by working closely with release manager.
- Monitoring the performance, availability, and usage of enterprise applications, identifying and troubleshooting any issues or anomalies, and collaborating with relevant teams to resolve them promptly.
- Executes change requests and qualifications.
- Liaises with business groups to determine long-term issue resolution.
- Makes recommendations to improve existing processes and methods to sustain systems performance.
- Managing the integration of enterprise applications with other systems and platforms.
- Collaborating with vendors and internal teams to plan and execute application upgrades, patches, and maintenance activities, ensuring minimal disruption to end-users.
- Creating and maintaining documentation to ensure efficient application management and support processes.
- Configuring applications to meet specific business needs, including workflows, reports, and other settings, in collaboration with stakeholders and end-users.
Education / Experience:
Bachelor\'s degree or equivalent and relevant formal academic / vocational qualification Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 2.5 + years\xe2\x80\x99).
Knowledge, Skills and abilities Required:
- Experience supporting enterprise SaaS applications/technology.
- Strong documentation skills are necessary to maintain accurate records of the SaaS application\'s configuration, user guides, and any customizations or integrations implemented.
- Understanding of relational databases (primarily Oracle, some SQL Server). Ex. Authoring Structured Query Language (SQL)-based queries
- Expert knowledge of desktop operating systems and desktop productivity applications (MS Office, MS Project, MS Visio, etc.)
- Ability to diagnose problems, define/resolve/coordinate the implementation of solutions with other groups.
- Ability to troubleshoot and resolve a wide range of application problems, if necessary, working with our system development team, systems/network administration personnel, other departments at PPD, or with software vendors
- Self-motivated with the initiative to see issue resolution through to completion
- Business focused approach with strong interpersonal skills
- Positive attitude with a commitment to a high quality of work
- Demonstrated competency to learn new technical skills
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Job Detail
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Job IdJD3304421
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBengaluru, Karnataka, India
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EducationNot mentioned
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ExperienceYear