Job Description

What makes us Qlik

Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end-to-end solution for getting value out of data. A Gartner Magic Quadrant Leader for 13 years in a row! Our platform is the only one on the market that allows for open-ended, curiosity-driven exploration, giving everyone \xe2\x80\x93 at any skill level \xe2\x80\x93 the ability to make real discoveries that lead to real outcomes and transformative changes. We are a Values-Driven organization, operating over 100 countries with 38,000 customers around the world. If you think we are interesting, please read on \xe2\x80\x93 we may be looking for you!

The Application Support Team

At Qlik, our support analysts are our HEROES. That\xe2\x80\x99s because our support analysts do more than manage complex technical support cases they are determined, resilient, and have an unshakable positive mindset. Our team in Bangalore consists of support professionals from multiple backgrounds, who work and play closely together. We have a larger Global support team that we interact with daily, with locations in Barcelona, Lund, Sydney, Tokyo, China, Raleigh and North Carolina USA. We think you will love it here!

The Application Support Analyst Role

Teamwork is important and we are looking for someone who\xe2\x80\x99s up for collaborating. A buddy will be there for you at the start, and you\xe2\x80\x99ll report to the team manager.

We will support you in your onboarding and training, and we expect you to quickly take ownership of tasks. It won\xe2\x80\x99t be long before you\xe2\x80\x99re running your own assignments and making a real difference all by yourself. Prove yourself and you\xe2\x80\x99ll find career progression will follow.

We\xe2\x80\x99ll share ways of working and expect you to follow them, it\xe2\x80\x99s all about keeping professional standards high and errors low while delivering the best experience and outcomes for our customers.

We operate 24x7 which involves working during one of the below shifts determined as per business need and have a standard work week (Ex: Mon - Fri). While we have 5 days a work week, your weekly offs may fall on any day of the week depending on the shift rosters that are prepared on a two-month basis.

• AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST onwards depending on Daylight Savings Time)
• EMEA hours \xe2\x80\x93 2:30 PM/3.30 PM IST onwards depending on Daylight Savings Time
• APAC hours \xe2\x80\x93 9.30 AM IST onwards

Work hours are subject to change depending on Business needs during month-end schedule (APAC hours could start from 6:30 AM during month end activities).

Responsibilities include, but not limited to:

• Monitor critical incident and request dashboards or queues.
• Provide prompt review and response to customer (external & internal) reported incidents and/or requests.
• Resolve incidents and fulfill requests utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning, and excellent documentation skills.
• Using work instructions, knowledge bases, and run books support a broad set of hosting technologies including the SAS platform, operating systems, and other supporting IT infrastructure.
• Drive customer first approach in all service interactions in a dynamic environment while managing competing demands.
• Facilitate Major Incident Management processes when required.
• Ensure the daily work meets departmental and audit/compliance standards, including compliance with service or operational level agreements.
• Coordinate effective knowledge transfer during shift turnover when required.
• Work with the Application development teams, management, and Revenue operations team to create, maintain, and improve the documentation needed by the team for successful execution of daily tasks.
• Work in day, evening and night shifts on monthly rotating schedule applies to weekends and holidays during month ends.

Skills and qualifications for this role include:

• 3+ years of experience in business systems analysis, business operations, or business solutions architecture focused on the Salesforce stack, within a SaaS company.
• 1+ years of experience with Salesforce CPQ; Deep understanding of Product Hierarchy / MDQ / Product Rules Configuration Attributes / Pricing Rules.
• General knowledge pipeline management, order entry and bookings process
• Basic understanding of NetSuite Order to Cash process is preferred.
• Must possess business acumen, analytical, troubleshooting, problem-solving, problem management and RCA skills.
• Desire to improve and automate processes.
• Superior oral and written communication skills.
• Ability to be comfortable in a distributed, diverse environment; ability to work remotely and independently; prioritize tasks and collaborate with others to ensure that work is done in a timely manner, with a sharp eye for quality and scale.
• Certified SalesForce.com Administrator and consultant certification is a plus.

The location for this role is:

• Bangalore, India

About Qlik

• Competitive Benefits package
• Flexible working environment

• Giving back is a part of our culture \xe2\x80\x93 we give you a day to change the world. In addition, we encourage our employees to participate in our
• Learn about our Corporate Responsibility Program by visiting
• Check out our careers in R&D

. * Check out our company page on

• Follow us on Instagram

and @Qlik @lifeatqliklund

• Check us out on

Qlik is an Equal Opportunity/Affirmative Action Employer, and we value the diversity of our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Click here to review the US Department of Labor\xe2\x80\x99s , including the notice and the .

If you need assistance due to disability during the application and/or recruiting process, please contact us via the .

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.

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