Job Description

job details

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Application Specialist

SUMMARY

The individual is the technical face of Miltenyi Biotec in India. The technical and application specialist provides first-line technical and application support to customers via different communication channels.

The associate also works closely as a partner with the commercial team by delivering product training, giving seminars, conducting instrument demonstrations, and participating in trade shows.

ESSENTIAL DUTIES AND RESPONSIBLITIES

Technical and application support

- Provide scientific support and consultancy to the customers of research portfolio to maximize the sales potential and product usage;

- Provide pre-sales technical support through presentations and customer visits. Assist sales team in configuring the correct solutions for the customers;

- Coordinate and conduct instrument demonstration and customer trainings both presales and post-sales;

- Liaise with the regional and global technical support team to ensure a timely resolution of the customers\' issue;

- Monitor and report instrument service issues. Work with the service team to maintain a high level of instrument performance;

- Supporting the commercial/sales teams on preparation of technical compliance documents to support tenders and URS requirements in Industries;

- Supporting marketing teams to conduct various field marketing activities where Application support is requires.Commercial support

- Present Miltenyi Biotec solution at different conferences, workshops, and educational events;

- Coordinate with the commercial team to organize product workshops;

- Provide regional technical trainings to the sales/commercial teams of Miltenyi Biotec and its distributors and prepare them for customer discussions;

- Leverage own expert knowledge to support market development activities;

- Provide field information to the marketing and commercial teams regarding market dynamics and competition activities;

- Keep a close watch on competition technologies (both direct and orthogonal platforms) and timely update the commercial and marketing teams. show more

Randstad