Job Description

Beckman Coulter Life Sciences' mission is to empower those seeking answers to life's most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transf

Beckman Coulter Life Sciences' mission is to empower those seeking answers to life's most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, you'll help drive our vision of accelerating answers-and our commitment to excellence. Beckman Coulter Life Sciences is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we're pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives. Qualification: B. Tech/ B. Pharma/ M. Sc in life science with 3 yrs experience in Flow Cytometry or Ph.D. with experience in flow Cytometry publications. Experience: 2 years on a Beckman or other analyzer flow Cytometry platform. Two or more flow cytometry-focused publications (Desirable). Location: Delhi Purpose of The Position: The Flow Cytometry Applications Specialist is responsible for supporting pre/post sales Flow Cytometry business and commercial organization about instruments and applications for assigned territory in India and SWA countries. Key Accountabilities: Responsible for providing instruments (Flow cytometry and sorter) and application training to Beckman coulter customers on-site as per the requirement. To support the Sales Team in identifying market opportunities and assisting to actualize market potential. Positioning of products and technology through presentations, product demonstrations, workshops, and seminars. in alignment with company values, business objectives, and marketing strategy. Responsibilities: Application and Training Support Provide Instrument and Applications training on Beckman coulter cell analysis range of products to ensure a high level of end-user satisfaction. To attend and timely resolve customer queries telephonically and over mails and related applications and if necessary planned visits to customers. Inclined to learn and improve technical knowledge and skills on existing and new Beckman coulter products. Plan and organize training programs for Sales teams and application team toraiseandstrengthenthe technical bar and increase capability of product knowledge. Marketing and Sales support Maintain active dialogue and interactions with key opinion leadership network in flow cytometry, immunology and cell biology. Understanding requirements of customer's experiment and provide appropriate technical and product solutions through discussions, presentations and/or product/application demonstrations to positively impact sales and increase productivity. Co-ordinate / support / lead awareness activities such as seminars, conferences, workshops etc in alignment with marketing team. Monitor and report Prepare and provide a monthly report to supervisor on the training and marketing activities done. Ensure timely submission training and evaluation reports. Tracking of customer feedback on product quality and escalating product issues to appropriate authority within the organization Work in coordination with sales, service and other application associates towards achieving the business objectives. Support a culture of constructive feedback and continuous improvement within the organisation. Critical Challenges To ensure a high level of customer satisfaction and comfort level in using Beckman products and applications support. Streamlined and effective delivery of marketing-aligned activities such as workshops, demonstrations, technical presentations etc Contacts Internal Application Manager Application Specialists of other regions Regional Service Manager Sales Coordinators HR partner External Scientists, Research Scholars, Technical Staff Channel Partners (Distributors) Desirable knowledge and skills Previous experience and demonstrated competence in flow cytometry and sorter related applications (essential) Analytical problem solving Presentation and teaching skills Executive maturity Excellent Communication skills Computers and MS-Office based applications Fluency in written and oral English COMPETENCIES: Essential: Living the Values Demonstrate the behaviours that are the foundation for becoming a great Company great performance, great contribution, and a great place to work: We accept personal responsibility We treat each other with respect We always seek to improve We do what is right Customer Focus - Is flexible and nimble in keeping up with customer needs is on the cutting edge of defining their next level of expectations and working to exceed them. Is dedicated to establishing and meeting the needs and expectations of internal and external customers Gets first-hand customer information and uses it for improvements in products and services Acts with the customer in mind Establishes and maintains effective relationships with customers and gains their trust and respect Action-Oriented - Is agile and timely in making things happen. Demonstrates willingness and commitment to hard work. Not fearful of acting with a minimum of planning. Seizes more opportunities than others Takes action when needed. Teamwork - Puts into practice values and behaviors that contribute to group effectiveness and performance, and the achievement of team objectives. Listens effectively (active listening) Constructively responds to point of view expressed by others. Gives others the benefit of the doubt Provides support to those who need it Recognises the interest and achievements of others. Continuous and Versatile Learning Proactively builds knowledge and skills of self and others, to increase value/contribution to the Company and to ensure personal and professional growth. Has the functional and technical knowledge and skills to do the job at a high level or accomplishment. Learns quickly when facing new problems enjoys the challenge of unfamiliar tasks. A relentless learner who utilizes diverse methods and opportunities to learn Analyses both successes and failures for clues to improvement learn from feedback/coaching Process Effectiveness - Understands results that must be obtained and establish efficient plans for self and/or others to achieve them alert to opportunities to improve existing processes for accomplishing work and pursues them. Good at figuring out the processes necessary to get things done. Knows how to organize people and activities Understands how to separate and combine tasks into efficient work flow. Knows what to measure and how to measure it Priority Setting - Spends his/her time and the time of others on what's important quickly zeros in on the critical few and puts the trivial many aside can quickly sense what will help or hinder accomplishing a goal eliminates roadblocks creates focus. Interpersonal Perception - Relates well to all kinds of people, up, down, and sideways, inside and outside the organization builds appropriate rapport listens builds constructive and effective relationships uses diplomacy and tact truly values people can diffuse even high-tension situations comfortably. When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful tools and the stability of a tested organization. At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. If you've ever wondered what's within you, there's no better time to find out.