Job Description

Company Description
Bosch Global Software Technologies Private Limited (BGSW), is a 100% owned subsidiary of Robert Bosch GmbH, one of the world’s leading global supplier of technology and services, offering end to end engineering, IT and Business solutions.

With over 20500 associates, BGSW is the largest software development center of Bosch outside Germany, indicating we are the Technology Powerhouse of Bosch in India. We have a global footprint with presence in US, Europe and the Asia Pacific region. BGSW is ISO 9001:2015, ISO/IEC 20000-1:2018, ISO 27001 certified in the year 2008, appraised at CMMI-SVC-L3 as per version 1.3, with seven state-of-the-art facilities spread across Bangalore, Coimbatore, Hyderabad and Pune in India, Ho Chi Minh City in Vietnam, Guadalajara in Mexico and Poland

• Provide complete IT infrastructure & Application support for Manufacturing IT applications
• Perform Application Deployments, Configurations, Device management and Hotfix installations
• Collaborate and Troubleshoot Manufacturing IT Application and infrastructure related incidents
• Onboarding Manufacturing IT application and implementing manufacturing plant specific configurations
• Perform Application and infrastructure Migrations
• Quality delivery of services committed to the customer as per the defined Service Levels and KPI’s
• Monitor system performance and ensure Application availability
• Collaboration with onsite /offshore team and customer coordinators, Stakeholders Management, Technical documentation, and Training delivery
• Ensure Customer Satisfaction, Escalation Management in the Services Delivered and Continuous improvement of services
• Provide extended support for planned Maintenances and On Call readiness support
• Should be able to work in shifts and travel to customer location for business need

Qualifications
Experience : 4-8 Years Qualification : B.E/B. Tech /M. Tech /MCA Work Location : Coimbatore Mandatory Skills:

• Strong Linux and Windows system administration & troubleshooting skills, including strong knowledge of how the various components work (kernel, CPU, memory, disk, network)
• Experience in Containerization & Orchestration (Docker/ Kubernetes/ Rancher)
• Infrastructure automation and DevOps tools (Ansible/ Terraform/ Puppet / Jenkins/ Argo CD)
• Scripting to build required automation using ‘PowerShell / Shell / Python‘
• ITIL Service Management Framework (Incident, Change, Problem Management)

Added value if you have:

• Application and infrastructure Monitoring tools (ICINGA / ELK / AppDynamics)
• Network infrastructure – (VPN, IPsec, Firewall, Load balancing setup and Security implementation)
• Database Administration (Oracle / MySQL / Mongo)
• IoT / IT for Manufacturing - i4.0 concepts
• Working knowledge of various tools and open-source technologies
• ITIL v3 / v4 Foundation certification preferred

Professional Attributes

• Strong presentation skills and experience in intercultural communication and cooperation
• Possess learning agility, flexibility, and proactive working