Job Description

Calypso Technology and Axiom SL have merged to form a new company, Adenza.
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Division Overview
Customer Services contributes to our efforts to enhance and transform the Calypso customer experience via a client-centric approach (building and maintaining relationships, proactively identifying potential crises that may be detrimental to the user experience, and meeting and exceeding client expectations). Thus, helping to differentiate Calypso and contributing to the growth of our business. Customer Success is composed of several organizations (Customer Delivery, Cloud Services, Calypso Learning Services, Customer Support, and Customer Success Management) that manage the customer\xe2\x80\x99s journey at Calypso.

Team And Role Overview
Our Cloud Division is the first, entirely cross-asset platform offered on the Cloud that centralizes trade processing, workflow management, risk, collateral management, margining, accounting, compliance, and regulatory reporting. We are looking for an Application Management Analyst to assist a growing team responsible for providing best-in-class service to the largest financial institutions across the globe in the capital markets space. If you have the curiosity to learn new technology and thrive in building new relationships, this position may be right for you.
Responsibilities
In-depth, hands-on involvement facilitating technical implementations on the integration of our Calypso solution (interfaces, component setup, capacity planning, and non-functional/performance requirements)
Gather requirements and assist our cloud operations team in comprehending these requirements by providing the step-by-step breakdown for implementation tasks
Work directly with our implementation team and customer to inform, plan, and coordinate all aspects of Cloud technical integration
Reproduce suspected bugs, and document detailed client issue scenarios. Provide development teams with comprehensive information to facilitate permanent solutions. Be able to explain the product behavior to cloud operations/product-specific Teams or the client directly
Collaborate with the platform team/operations team and evolution team on identifying the issue by analyzing the technical setup, debugging logs, replicating issues, and providing technical guidance that assists in issue resolution
Coordinate with Dev ops and R & D to facilitate and drive the areas of automation for activities that are manual, error-prone, and time-consuming
Facilitate clarification on requested software changes and improvements. Work with our Cloud operations Team to document the technical aspects of these changes and new functionalities
Proactively monitor the infrastructure setup using tools like Grafana
Skills And Requirements
Minimum of 3-7 years working in IT projects within the capital markets industry
Must have had exposure to a project environment or have technical support experience (at least 2 years) catering to L2 / L3 responsibilities
Literate in IT technologies, particularly around interfaces Cloud technologies, and Java principles
Basic understanding of Kubernetes infrastructure
Basic Linux shell scripting, and Python scripts to help automate procedures
At least 2 years of Calypso experience
Bachelor\'s and/or master\xe2\x80\x99s degree in mathematics, Computer Science, or I.T
Excellent communication skills. Will be working hands-on with customers and other Adenza departments.
Agile/project methodology exposure and strong organizational skills to manage/track multiple tasks
Basic ITIL knowledge
Ability to articulate procedures and create reusable reference documents, ability to engage with clients, and manage escalated situations
Excellent attention to detail, an organized approach in a multi-tasking environment, and strong problem-solving/facilitation abilities
More About Us

Our Office:
Adenza Mumbai is located on the 2nd floor of the Ackruti Center Point building. We\xe2\x80\x99re very close to Chhatrapati Shivaji Maharaj International Airport, and Five Star Hotels. We have excellent transport links nearby, including Andheri Metro and railway station. Many restaurants are just opposite our building. We have two large offices with a modern cafeteria with a coffee vending machine, coffee/tea/snacks are always available games as well.

Why Apply:
Adenza\xe2\x80\x99s mission to pioneer innovative technology offering efficient, accessible, transparent, fully integrated solutions is only achievable due to our outstanding workforce. The fusion of deep technical knowledge with the element of human passion, understanding, and energy is what makes Adenza\xe2\x80\x99s employees exceptional. At Adenza, we offer great opportunities to collaborate on challenging and relevant issues in financial services and technology. As we continue our exciting growth trajectory, we recognize how important investing in the best talent across the globe is. Are you self-driven, innovative, execution-focused, and customer-centric? If yes, we want to invest in you.

Adenza is an equal opportunity employer (EOE). We are dedicated to building and supporting a culture of diverse perspectives and talents as well as inclusivity to support individual growth and superior business results.
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About Adenza
Adenza provides customers with end-to-end trading, treasury, risk management, and regulatory compliance platforms which can be delivered on-premise or on-cloud. We enable the world\xe2\x80\x99s largest financial institutions to consolidate and streamline their operations with front-to-back solutions integrated with data management and reporting. We give them a single source of truth across the business.

With headquarters in London and New York, Adenza has more than 60,000 users across global, central, and regional banks, broker-dealers, insurers, asset managers, pension funds, hedge funds, stock exchanges and clearing houses, securities services providers, and corporates.