Job Description

We're at the forefront of our clients' , successfully implementing emerging digital services into our clients' projects and operations that unlock a step change in their performance. Join the to improve project outcomes, leverage the , deliver systems integration and interoperability, and support decision-making, , and integrated operations and performance centers.

Looking to take the next step in your career? Hatch is currently seeking a highly motivatedOpenPlant Technical Product Configuration Specialist and Adminto join the Digital group in Gurgaon, India

Digital solutions have become a key component of the strategic direction and vision of todays modern organizations. Hatch is at the forefront of successfully implementing emerging digital services into our clients projects and operations that can unlock a step change in their performance.

Join our diverse team and award-winning culture and be part of our clients digital transformation journey by working to define the best methods and making sure they are supported by the right technology and an enabled workforce. This journey will lead to improve project outcomes, being able to leverage the digital twin, systems integration and interoperability, support for decision-making, autonomous execution, and integrated operations and performance centers.

Applicationadministratorsadminister Hatchscomputersystems and play an important role in technical software support andassociatedimplementations.They have theresponsibility to ensure applications operate in a manner thatsupports Hatch projects and corporate systems.

They respond to tickets and serve asacontact/liaison for functional users, project systems managersand IT technical staff for technical issues. They provideapplication-level expertise,augmenting the skills and the expertise available via the service desk.

They take direction from the AMS Lead and System Administration Technology Lead.

They work with the global TechnicalImplementation Specialists andrelevant ProductManagersto understand the requirements for each system used on a specific project in resolving technical issues.


As the successful candidate, you will:
Provide technical support for allenterprisesystems and software componentsin a complex mission critical environment

Manage, support, and resolve complex software, vendor, and proprietary technical issues

Monitorapplications,application servers,document and analyze problems, and publish maintenanceschedules

Identify and resolve medium to highly complex production problems for support of applications

Perform regular security monitoring to identify any possible intrusions

Identify proactive solutions for recurring technology occurrences to benefit the business

Maintain system documentation

Maintain and provide infrastructure improvements toexisting database applications

Maintain current knowledge of relevant technologies as assigned

Maintain SLA,systemavailability,capacity management andperformance KPI

Collaborate and interact with various stakeholders including the ICT team

Work closely with application development teams and vendors to tune and troubleshoot applications

Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments

Willing to work after hours as part of a global team

Lead and participate in efforts to develop and implement processes for application and system monitoring

Lead and participate in efforts to implement application updates to include upgrades, patches and new releases

Undertake integration between various systems using available API's and web services

Adhere to standards and processes for systems in Hatch

Responsible for the process from Development to Production release


Key experience:
Skills
Excels at the highest technical level of all phases of applications systems analysis and programming activities

Understand software and hardware requirements of varied departmental systems

Understand the workflow and process requirements of complex application systems

Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications

Excellent problem solving/analytical skills and knowledge of analytical tools

Display and execute logical andcomplex troubleshooting methods

Excellent verbal, written communication, andability to work well with others

Teamwork:Working together to achieve organizational and team goals

Demonstrated soft skills required such as presentation of ideas andability toclearly articulate the concepts to senior management

Ability to effectively interface with technical and nontechnical staff at all organizational levels


Experience
Minimum3-5 years experience in the Information Technology field

3 years hands-on experience in application administration and operational systems support (day to day operations includinginstallation, upgrade,configuration, troubleshooting, debugging, patching)

Experience with at least oneof the followingDesign Tool platforms:

OpenPlant

Engineering Data Manager

Experience on failover, high availability, disaster recovery, business continuance

Experience in process automation, best practice approach, technology efficiency, and effectiveness

Experiencewith SQL querydevelopment databases

Exposure to any of the following enterprise systems: SAP, OpenText Content Server, Bentley ProjectWise, MS SharePoint

Exposure to Azure DevOps


Knowledge
Bachelors degree or equivalent combination of education, training or work experience


Key design software experience:
OpenPlant Modeler

OpenPlant Support Engineering

OpenPlant Isometrics Manager

OpenPlant PID

PlantSight
Education: ME/ M.Tech./ MS (Engg/ Sciences)r r r r r r r Any Graduate
Industry: Construction/Cement/Metal/Steel/Iron, Manufacturing/Industrial

Skills Required