Job Description

Role Responsibilities

Job Summary

Define key responsibilities to reflect the duties and responsibilities of this role.

• T24 Support

Responsibilities

Strategy

The role is accountable for tactical and operational support for production services, across one or more areas of specific platform/domain.

To ensure maximum service quality and stability through fast and effective response to technical incidents, and to be a catalyst for change via analysis and identification of continual service improvement opportunities. Depending on the area of technical specialisation, in addition to incident resolution and prevention, it may also be involved in a control capacity to ensure that new changes to the technology estate do not introduce instability.

Business

• Working experience 3 to 5 years
• Sounds strong in T24 technical knowledge
• Hands on support experience minimum of 4 years in T24
• Debugging, analysis and troubleshooting skill
• Good in the stakeholders\xe2\x80\x99 communication and experience in the vendor management would be advantage.

Processes

• Working experience in banks or financial institutes
• Knowledge on T24 especially on equities, Capital Markets and wealth products
• Exposure to non technical areas such as Risk & Control, Operations

People & Talent

• For potential high priority, S@R, medium/high severity incidents, provide end-to-end support and implement resolution to resolve incidents within SLA
• Debug and come out with initial root cause analysis for S@R, medium/high severity issues, ensure all follow up action points are carried out
• Responsible for the stability of the production system. Direct second and third level of support for problem diagnosis and resolution as per the agreed SLA\'s. Tracks the adherence to SLA\'s / OLA\'s.
• Responsible for implementation of the production related changes, releases and rollouts with zero or minimal impact to the stability of the application.
• Responsible for managing, tracking and timely closure of risks and other compliance related issues in risk related systems

Risk Management

• Participate and run contingency (DR/BCP) processes.
• Provide inputs to PSS manager for low priority incident trending
• Participate & support in cross-training and knowledge transfer activities within support teams
• Run & monitor T24 CoB runs
• Raise product issues with vendor & follow up for solution

Governance

• Awareness of eco system including other surround applications involved & work with them for operational activities as needed

Regulatory & Business Conduct

• Display exemplary conduct and live by the

. * Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

• Lead the [team] to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• T24 Project Team

ROLE SPECIFIC TECHNICAL SKILLS AND COMPETENCIES AND PROFICIENCY LEVELS

• Technical Competency Name: Proficiency Levels
• T24 with exposure in modules equities, Capital Markets and wealth products Advanced

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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