Job Purpose Operations Support Analysts immediately respond to system-related issues, ensuring low impact and high customer satisfaction. The Operations Support Analyst must be a motivated team player that can see projects to completion, work independently, and be willing to assist other staff in areas not specific to their duties. This is not a typical NOC/helpdesk role, nor is it system or network administration. It is part of a highly specialized support organization responsible for the daily operations of multiple industry-leading trading exchanges, clearing systems, and data distribution services. This position requires identifying, troubleshooting, and resolving internal system problems and external customer-related IT issues. The role requires a blend of general technical and business knowledge, creative solution building, as well as a comprehensive understanding of the overall architecture of the ICE exchanges, divisions, clearing, and infrastructure. This is a 24x7 environment with global support by teams across multiple continents. Cross-training travel opportunities are possible, but this role may also require occasional odd hours or weekend work. This position is for 3rd Shift coverage (1am - 9am IST) Responsibilities
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